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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly and very proffessional. The accomadations were clean. Would definately stay here again.
Business response:
Thank you for the glowing review of Extended Stay America. We believe that excellent customer service and fresh, well-kept suites make us an amazing choice. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
I didn’t like the fact that at check in they didn’t offer the totalitarias and the smell in the hallways maybe I didn’t see if it was a smoking or non smoking hotel
Business response:
Thank you for being our guest. We apologize for our disappointment with the in-room amenities and the smoke smell you experienced in the hallways. Please know our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. That is why things such as toiletries and kitchenware are kept at the front desk. Also, know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we c... read more
Over Booking banter booking hotel room I had a problem when I had already called in my booking but when I got there they said they where over Book! I took them this is the second time this happened and I was gonna inform you Guys this and I should be credited because I had to refill our paper work and they had to find me a room ! Not good !
Business response:
Shirley, we appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
Good staff & service. Can improve in cleanliness & renovation.
Business response:
Thank you for reviewing your stay. We're glad to know you were pleased with the service provided by our associates, but we're sorry for not meeting some of your expectations. Your feedback is essential, so it has been shared with the concerned individuals in an effort to improve our service levels and facilities going ahead. We hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
Give it a Go! While I'm sure I can always find something to be improved, overall, for price and location, it's great. I do wish that the overall "feel" of the hotel, especially the hallways, etc. were more inviting - at times I certainly felt like i was walking through a 1980's military college residence hall. One note is that if you make a reservation through Hotels.com and need to modify it, do so through the same reservation, I didn't and it's costing me a $100 headache.
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,473 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.