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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great for the price The room was nice and the service from the staff was great. I encountered 2 problems; walking into the room the floor felt very sandy as if they didn't clean the floors and during breakfast, there were so many flies around the food.
Business response:
Ralphaelia, thank you for choosing Extended Stay America. We are glad your overall stay was pleasant. However, we apologize for the cleanliness issues you mentioned. Your feedback will be shared with the appropriate team to ensure it is not repeated. We value your comments and hope to be your hotel of choice the next time you are in the city. Sincerely, Hotel Management
No daily maid service and free breakfast was a stale granola bar.
Business response:
Thank you for sharing your comments. We are sorry you were unhappy with our hotel policy and regret for not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Great Amazing staff. Great customer service. I will definitely stay here again.
Business response:
Suzanne, thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We look forward to welcoming you back soon on your next visit this way. Sincerely, Hotel Management
Staff was friendly and very proffessional. The accomadations were clean. Would definately stay here again.
Business response:
Thank you for the glowing review of Extended Stay America. We believe that excellent customer service and fresh, well-kept suites make us an amazing choice. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
I didn’t like the fact that at check in they didn’t offer the totalitarias and the smell in the hallways maybe I didn’t see if it was a smoking or non smoking hotel
Business response:
Thank you for being our guest. We apologize for our disappointment with the in-room amenities and the smoke smell you experienced in the hallways. Please know our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. That is why things such as toiletries and kitchenware are kept at the front desk. Also, know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we c... read more
Very disappointed The staff at the counter was pleasant enough, but didn't explain that the "deposit" wasn't a deposit like other hotels (a hold that gets released later) but an actual full charge (and a bizarre amount). Since that was in place did not expect to have the additional wifi purchased to be charged separately. Very weird. We didn't use any utensils or cookware, nor even a hairdryer (as we had our own plasticware & hairdryer). I expect that "full charge" to be reversed, but was not provided an explanation of when,... read more
Business response:
Hayley, thank you for the feedback. We are very sorry for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. Regarding the charges, please feel free to reach out to our front desk as our associates will be happy assisting you further. We hope to have another ... read more
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,432 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.