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Extended Stay America Select Suites - Dallas - Farmers Branch
- Hotels
- Farmers Branch, TX
About this business
Location details
4022 Parkside Center Blvd., Farmers Branch, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Customer Service Customer service was horrible. The front desk lady programmed by key to the wrong room. Very embarrassing! Common areas are overdue for painting and fixing up.
Business response:
Thank you for your review. Please accept our apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
James, thank you for visiting our hotel and taking the time to share your review. Our goal is to maintain the highest standards, and we are sorry for falling short of those. Please give us another opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
A Great Location A comfortable room at a great price.
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Great trip The stay was great but got cut short due to family issues but the staff was very friendly and helpful. I’d definitely stay there again when I’m visiting the Dallas area.
Business response:
Bobby, thank you for staying at Extended Stay America. We are delighted to read you had a great time with us and that you liked our courteous service. We will be sure to share your compliments with the entire team. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Ugh Overall a decent place to stay. Lacks good service and hospitality. Room was neat but definitely needed deodorizer. Would not recommend nor stay again. Breakfast consisted of breakfast bars, oatmeal packets and coffee and was a free for all first come first serve.
Business response:
Thank you for being a guest at our hotel. Although you had an overall comfortable stay with us, we apologize for the odor issue in your room and that our hospitality didn’t meet your expectations. Your feedback has been shared with appropriate individuals in our organization with an effort to improve our future guest experiences moving forward. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Good, but not great I have two minor critiques of my room: 1) There was a wad of chewed gum on the top of the nightstand next to my bed. Kind of gross and I'm not sure how the cleaning people missed it. 2) The room didn't come with any plates, cups, eating utensils, etc. All of those had to be requested from the front desk. Not a huge deal, but typically an Extended Stay has those already in your room. Overall, a decent hotel and I would stay there again.
Business response:
Thanks for the kind review of Extended Stay America. We appreciate you for confirming that our service along with our facilities was to your satisfaction. Your concern regarding cleanliness is shared with the concerned team. It was a pleasure to have you as our guest, and we look forward to your next stay with us. Sincerely, Hotel Management
Business response:
Eric, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Great location and clean hotel Rooms are always clean, the parking lots are well lit, and this hotel has a great central location. We have a few hotels within walking distance and the neighborhood provides a great running path.
Business response:
Thank you for reviewing your stay at Extended Stay America. We are thrilled to know you were comfortable here and that our location close to various attractions of the city was convenient for your needs. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thanks again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
love this place Outstanding service the team that worked the 11th of November was outstanding in meeting all my expectations without a sigh... I'll be going back here for sure Teal is awesome
Business response:
Josh, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We will share your compliments with our team, especially Teal. Thanks for choosing Extended Stay America, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Dallas - Farmers Branch
How is Extended Stay America Select Suites - Dallas - Farmers Branch rated?
Extended Stay America Select Suites - Dallas - Farmers Branch has a 4.5 star rating with 596 reviews.
When is Extended Stay America Select Suites - Dallas - Farmers Branch open?
Extended Stay America Select Suites - Dallas - Farmers Branch is open now. It will close tomorrow at 12:00 a.m.