Extended Stay America Select Suites - Dallas - Farmers Branch

Business response:

Candace, thank you for staying at Extended Stay America. We are glad you had a pleasant visit. Your feedback with regard to maintenance has been shared with our team to be more diligent in their efforts. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are happy to read you liked our affordable rates and location. That being said, we are sorry for not meeting some of your expectations and regret that our complimentary grab-and-go breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Julie, thank you for your rating. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dennis, thank you for the wonderful rating. We are thrilled that you enjoyed every aspect of your stay at Extended Stay America and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. Please accept our apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

James, thank you for visiting our hotel and taking the time to share your review. Our goal is to maintain the highest standards, and we are sorry for falling short of those. Please give us another opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Bobby, thank you for staying at Extended Stay America. We are delighted to read you had a great time with us and that you liked our courteous service. We will be sure to share your compliments with the entire team. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being a guest at our hotel. Although you had an overall comfortable stay with us, we apologize for the odor issue in your room and that our hospitality didn’t meet your expectations. Your feedback has been shared with appropriate individuals in our organization with an effort to improve our future guest experiences moving forward. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management