Extended Stay America Select Suites - Dallas - Farmers Branch

Business response:

Juan, thank you for the wonderful feedback of Extended Stay America! We are glad you had a great experience and appreciate you being our guest. The next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management 

Business response:

Clifford, thank you for the wonderful rating. We are thrilled that you enjoyed every aspect of your stay at Extended Stay America and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your experience. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope Extended Stay America will be your first choice every time you visit this area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your feedback and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Santana, thank you for staying at Extended Stay America. We are glad to read you had a comfortable time with us and that you liked our convenient location. That being said, we are sorry for not meeting some of your expectations and for the odor issue you had in the hallway. We value your feedback as it will help us improve moving forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management 

Business response:

Jarred, thank you for taking the time to share your review of Extended Stay America. We are glad to know you had an overall pleasant stay, but we are sorry we missed meeting some of your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Candace, thank you for staying at Extended Stay America. We are glad you had a pleasant visit. Your feedback with regard to maintenance has been shared with our team to be more diligent in their efforts. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are happy to read you liked our affordable rates and location. That being said, we are sorry for not meeting some of your expectations and regret that our complimentary grab-and-go breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Dennis, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. We would like to inform you that hair dyers are available at the front desk and it’ complimentary. We hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management