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Extended Stay America Select Suites - Dallas - Farmers Branch
- Hotels
- Farmers Branch, TX
About this business
Location details
4022 Parkside Center Blvd., Farmers Branch, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room was nice and very spacious. Our only complaint was there was no ice machine. I know that seems minor, but traveling with 3 young grandchildren, we really wanted to be able to get ice for drinks.
Business response:
Thank you for being our guest. We are happy to know you liked your well-kept suite. Also, please know we receive many positive comments regarding our fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope the positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Pros:Nice hotel, close to my work location, very spacious room. Cons: 1) There was no cutlery in the kitchen, I was told that I need to carry it from lobby to my room, a big box containing pots and pans had to be taken by my to 3rd floor, so basically no room service. 2) My bed squeaked, was horrible, could not sleep both the nights I was there. 3) Corridors smelled of smoke while the facility put labels that it was smoke free facility. 4) Breakfast was namesake, like doughnuts, I did not bother to go. 5) Trash in parking lo... read more
Business response:
Thank you for reviewing your stay. We’re glad to know you were pleased with your cozy room and that our location was ideal for your needs. However, we’re sorry for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with the concerned departments, and we’re taking appropriate steps to prevent such problems from occurring again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The place was amazing however they did over charge me after I pointed out their error. They did refund the money but it would have been nice to have some other kind of compensation since this error was pointed out before I checked in to 2 different employees.
Business response:
Brandon, thanks for sharing your feedback online. We are pleased you had a great stay with us and liked our well-maintained hotel. However, we apologize for the issue with the billing of your stay. We hope this unfortunate situation will not deter you from choosing us again in the future. Sincerely, Hotel Management
Good stay I was in the area visiting and this hotel was available after I had to change hotels. It was in a good location at a fair price with easy access to central locations. The wifi was terrible and you have to pay 5 bucks a day for quality wifi.
Business response:
Melanney, thank you for staying at Extended Stay America. We are glad to read you liked our convenient location and affordable rates. That being said, we are sorry if we missed meeting any of your expectations and regret the inconvenience caused. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Not the best but not the worst Excellent service, rooms were not the best but location was great. Have to pay for housekeeping.
Business response:
Julio, thank you for evaluating your stay with us. We’re glad to know that you were pleased with the service provided by our staff and that our location was convenient for your needs. However, we’re sorry for the inconvenience you experienced due to our housekeeping policy. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights but an additional fee is charged if any guest requests for these services. Please accept our apology if this was not explained to you at the t... read more
Business response:
Raymond, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Dj was great
Business response:
Juan, thank you for the wonderful feedback of Extended Stay America! We are glad you had a great experience and appreciate you being our guest. The next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management
Disappointed Room window left open. No hair dryer. No coffee at continental breakfast one morning.
Business response:
Dennis, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. We would like to inform you that hair dyers are available at the front desk and it’ complimentary. We hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Dallas - Farmers Branch
How is Extended Stay America Select Suites - Dallas - Farmers Branch rated?
Extended Stay America Select Suites - Dallas - Farmers Branch has a 4.5 star rating with 596 reviews.
When is Extended Stay America Select Suites - Dallas - Farmers Branch open?
Extended Stay America Select Suites - Dallas - Farmers Branch is open now. It will close tomorrow at 12:00 a.m.