Extended Stay America Select Suites - Denver - Cherry Creek

Business response:

We appreciate you choosing our hotel. Although you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing us on your trip to our city. We are glad you liked the courteous service provided by our team. However, we are sorry for any inconvenience caused to you. Your feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management 

Business response:

Kaylynne, thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management 

Business response:

Rachael, thank you for choosing us for your overnight stay. We are happy our location was convenient for you and that you liked our affordable rates. That being said, we apologize for the cleanliness issues you experienced during your stay. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your recent experience. We are sorry for the issues you encountered during check-in, and we apologize for this unpleasant experience. We realize the importance of a first impression, and this is not the impression our guests should have of our hotel. We hope to have the opportunity of making your next visit with us outstanding from the moment you enter. Sincerely, Hotel Management 

Business response:

Kim, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you again soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have discussed your feedback with the appropriate departments, and we’re working with them to prevent these issues from happening again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management