Extended Stay America Select Suites - Denver - Lakewood South

Business response:

Benjamin, we are thrilled to know you had a great stay with us at Extended Stay America. We appreciate you mentioning our staff, especially Lisa. She is a true asset to our team, and we will be sure to share your compliments. Thank you for your feedback, and we hope to see you again soon! Sincerely, Hotel Management 

Business response:

Landon, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure to have you as our guest. We are delighted to read you liked our facilities and that our location was perfect for your needs. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We value your feedback and hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Michael, thank you for your feedback and for being our guest. First and foremost, we apologize for the unfortunate incident of you losing your belongings. Please be assured that we are investigating this issue. Any property left behind in the room is always brought down to the reception area when rooms are serviced, and we hold it for 60 days. Our staff is well-trained in these procedures and reliable to follow through, so it is quite concerning that you believe there is a security issue at our property. We do hope you will ... read more

Business response:

Nayeli, thank you for being our guest at Extended Stay America. We are delighted to know you loved our ideal location and were impressed with our courteous associates. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Kathryn, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Diana, thank you for being our guest. Although you liked your clean bedding, we are sorry our hotel was not to your expectations and that your stay was disturbed due to the noise. We wish we had the opportunity to resolve this issue while you were here as we would have done our best to make your visit a comfortable one. Also, we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope you will give us another chance to provide you with a better exp... read more

Business response:

Thank you very much for your comments.