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Extended Stay America Select Suites - Detroit - Farmington Hills
- Hotels
- Farmington Hills, MI
About this business
Extended Stay America Hotel Detroit - Farmington Hills is located at 27775 Stansbury Blvd, Farmington, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
27775 Stansbury St., Farmington Hills, MI, 48334, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No ice dispensers is weak - 1 night stay so didnt think of looking in freezer. Asked for sheet/list of local restaurants/bars & got a bunch of pizza menus. Counter check in was very friendly
Business response:
Bryan, thanks for being our guest. We are happy to know you liked our quick check-in service and that you had a comfortable stay. However, we are sorry for any inconvenience you had while being here. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Reasonable and convenient I've stayed here on two occasions and been very satisfied. The hotel is quiet and is located in a good location which offers easy access to I96 and the northern suburbs. Lots of restaurants and other shopping are located nearby by car. The staff is friendly. Rooms are comfortable with full kitchens.
Business response:
Thank you for choosing Extended Stay America once again for your stay. We are glad to know that you liked friendly associates, convenient location which was perfect for your needs and your well-equipped room as well. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
I have stayed here a few time and the service has always been good and the hotel is very clean.
Business response:
Calvin, thank you for returning to Extended Stay America and for your wonderful feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was so good to have you here, and we look forward to many more visits from you. Sincerely, Hotel Management
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Never going to book this hotel again We booked this hotel for Monday night because they supposedly accept pets. We got there late night. It was very cold night, windy and rainy. We had driven all day and ready to get some rest. When we wanted to check in we were rudely told that they have no pet rooms and why we didn't call. We were totally perplexed. Monday night and not too many cars out on parking lot and you couldn't find anything to accommodate us? Really? We ended up backing out and thinking what we gonna do now. It's ... read more
Business response:
Veronts, we apologize for the reservation and service issues you encountered while you were here. It is disheartening to know about the rudeness of one of our staff members. We are extremely concerned with the behavior of our associates and are extremely sorry. Your comments have been discussed with the appropriate team members and managers, and we will redouble our efforts to ensure this does not happen again. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this ... read more
Hotel Great place to stay would recommend this stay to anyone who is staying in that area.
Business response:
It was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. Thanks for the recommendation to future guests. We hope to be your hotel of choice every time you visit our area. Sincerely, Hotel Management
I have been going to the hotel for past 10+yrs and love the setting because it gives you the ambiance of being at home
Business response:
Tanya, thank you for sharing your experience and being loyal towards our brand. We are glad to know you had a great time here and were satisfied with all aspects we offer. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Tiffany, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Expensive and Unfriendly Check in was very unfriendly. I had to reserve the room at the last minute and the front desk attendant was displeased that I hadn't indicated I had my dog with me (I don't even know how to do that through the app). I was charged an extra $25 per night because I had my dog, making the room price well out of my budget. The room itself smelled bad, the floor was sticky, the fridge exterior dirty, no ice in freezer (and none available in the common area).
Business response:
Jenny, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Farmington Hills
How is Extended Stay America Select Suites - Detroit - Farmington Hills rated?
Extended Stay America Select Suites - Detroit - Farmington Hills has a 4.2 star rating with 843 reviews.
When is Extended Stay America Select Suites - Detroit - Farmington Hills open?
Extended Stay America Select Suites - Detroit - Farmington Hills is open now. It will close tomorrow at 12:00 a.m.