Extended Stay America Select Suites - Detroit - Farmington Hills

Business response:

Many thanks for posting your gracious rating about Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. We are sorry for the issues you experienced and that you were unhappy with our complimentary breakfast. We have shared your feedback with our brand leaders to determine new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to know you were impressed with our fully-equipped kitchen and found us to be a good value. It was a pleasure having you, and we hope to see you back soon. Sincerely, Hotel Management 

Business response:

JaVonn, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for visiting our hotel and taking the time to share your review. Our goal is to maintain the highest standards, and we are sorry for falling short of those. Please give us another opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you were impressed with our associates, we are sorry for the cleanliness issues you had in your room. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, we have asked them to deep clean the room to remove the smoke odor. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

David, thank you for choosing Extended Stay America for your needs. We are delighted to read you liked the service provided by our team and that you found us to be a good value. We hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management 

Business response:

Angela, thank you for taking the time to post a nice review of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management