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Extended Stay America Select Suites - El Paso - East
- Hotels
- El Paso, TX
About this business
Location details
3610 Joe Battle Blvd, El Paso, TX, 79938, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room is fairly large and has an easy to maintain wood floor. The property is a little older than some other Extended Stays I've been in, but this one is priced right. I note the 3:00 check in time is firm. There isn't a reception area, so I sat outside on a concrete retaining wall. Overall, a nice stay.
Business response:
Dear Mike, Thank you for choosing Extended Stay America. It is glad to know you had a good stay in a clean, comfortable, and spacious room at the right price. However, we are sorry you felt that our property needs an update. We will use your remarks as we move forward. Please visit us another time for another enjoyable experience.Sincerely,Hotel Management
It was very convenient to go wherever you needed to go.
The staff is not very welcoming. Their approach emphasizes what they lack instead of focused on the services that are available to guests. The room was clean but had a very strong bleach smell. It is a convenient location on the far east if you are passing through or only expecting to use it to rest your head at night. There is nothing fancy or relaxing about the rooms. They are basic and the decor is cold and uninviting.
Business response:
Dear Diana, Thank you for sharing your feedback with us. We're sorry to hear that your experience with our staff and the room ambiance did not meet your expectations. We appreciate your insights, and we'll work towards creating a more welcoming atmosphere. Your comments are valuable in our ongoing efforts to enhance guest satisfaction. Should your travels bring you back to the area, we hope to have the opportunity to provide a more positive experience.Sincerely,Hotel Management
A place to avoid What a poor service and conditions. No internet, uncomfortable rooms, and only one elevator and out of service!!!!
Business response:
Dear Carlos, We sincerely apologize for the inconvenience you encountered during your stay. Your experience does not meet the standards we strive for, and we appreciate your patience and understanding. We will address the issues with internet access, room comfort, and the elevator issue with the respective teams. Guest satisfaction is our priority, and we take your feedback seriously. Please consider giving us another opportunity to provide you with a more positive and comfortable stay in the future. Your insights are crucia... read more
Couldnt stayed they charge deposit fee
Business response:
Dear Yvonne, Thank you for your feedback. We were sorry that our deposit policy inconvenienced you. We believe in transparency and list these charges on all booking sources to keep our guests informed. This deposit will guarantee incidental charges incurred during your stay and is refundable. We regret if this was not adequately communicated to you. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - El Paso - East
How is Extended Stay America Select Suites - El Paso - East rated?
Extended Stay America Select Suites - El Paso - East has a 3.4 star rating with 907 reviews.
When is Extended Stay America Select Suites - El Paso - East open?
Extended Stay America Select Suites - El Paso - East is open now. It will close tomorrow at 12:00 a.m.