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Extended Stay America Select Suites - El Paso - East
- Hotels
- El Paso, TX
About this business
Welcome to Extended Stay America Select Suites - El Paso - East! We are the perfect location for business travelers, students, tourists and those relocating to the El Paso, TX area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is only 10 miles from the El Paso International Airport. From our location, you can easily visit local attractions such as the El Paso Zoo and Botanical Gardens, Franklin Mountains State Park, the El Paso Museum of Art and the El Paso Museum of His... read more
Location details
3610 Joe Battle Blvd, El Paso, TX, 79938, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fire the cleaning crew. Old addage, you get what you pay for. The entire hotel smells of smoke. My room stunk of smoke. I checked with the front desk, after i got in, to see if i was accidentally placed in a smoking room. The lady looked at me and said, all our rooms are non smoking. I dont smoke so the smell bothers me. She for some reason couldn't smell it. The tub and shower still had long hair dried in it. The carpet still had long hairs that stuck to my socks.
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests, Eric. Again, thank you for sharing the ... read more
You get what you pay for but we had to wait an hour before we could check in and someone was knocking on out door before 10am to see when we'd be checking out. Rules say check out is 11. We asked for towels and there were no clean towels the lady said.
Business response:
Thank you for your feedback. We are terribly sorry for the issues you experienced with check-in delays, receiving towels and the early interruption, Christy. We will make sure that we address these matters with our front desk and housekeeping team for proper action and resolve. This is no way the exceptional experience that we intended for you, and we wish you all the best in your future travels.
Business response:
Thank you for such a wonderful rating! We are overjoyed to learn that experienced such a pleasant stay during your time with us! Please come back to see the next time your travels bring you this way!
Rude front desk Tbe lady at the front desk very rude, wsiting over 10min fir her to pop out of the back office... my reservation said 12pm check in. Frint desk lasy said thst is wrong read the sign we dont let anybody come in until 3. I ask for the district manager number and gave me attitude about it. Stay away from this hotel.
Business response:
Thank you for your feedback and for sharing your experience, Juan. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. We sincerely apologize for the customer service that you received as this is not the standard of service that we consider acceptable. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve.
Business response:
Thank you for reviewing your stay with us. We hope your overall stay met your needs and that you'll come again for a simple, basic and clean stay. Thank you so much for choosing WoodSpring Suites!
Business response:
Thank you for reviewing your stay with us, Anthony. We hope your overall stay met your needs and that you'll come again for a simple, basic and clean stay. Thank you so much for choosing WoodSpring Suites!
as o menos!
Business response:
Thank you so much for the good rating! We are so happy that you allowed WoodSpring Suites to host you during your travels and hope to see you again soon!
Business response:
Wow! What a wonderful rating, Nicole! Nothing makes us happier than to see that you enjoyed such a phenomenal stay! Thank you so much for choosing WoodSpring Suites and we hope to see you again soon!
Business response:
We are so happy to know that you enjoyed your time at our hotel, Angeline! We hope to see you again the next time you are in the area!
Frequently asked questions about Extended Stay America Select Suites - El Paso - East
How is Extended Stay America Select Suites - El Paso - East rated?
Extended Stay America Select Suites - El Paso - East has a 4.2 star rating with 498 reviews.
When is Extended Stay America Select Suites - El Paso - East open?
Extended Stay America Select Suites - El Paso - East is open now. It will close tomorrow at 12:00 a.m.