Extended Stay America Select Suites - El Paso - East

Business response:

Thank you for sharing your experience as we truly value the opinions of our guests, Robert. We are so happy that your overall stay was a great one and appreciate your feedback on how it could have been better. We do hope we have another chance to show you an exceptional experience and wish you all the best in your future travels. 

Business response:

Hello Maria! Nothing makes us happier than to see that you enjoyed a wonderful time at our clean and spacious suites! Thank you so much for allowing us to host you and we hope to see you again soon! 

Business response:

We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests, Mario. Again, thank you for sharing the... read more

Business response:

Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Javier. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels. 

Business response:

Thank you for reviewing your stay. Nothing makes us happier than to see that you enjoyed such a clean and comfortable stay! Our staff loves to hear when a guest leaves happy, and we hope that we have another opportunity to host you in the future! 

Business response:

Thank you for your feedback, Luis. Please accept our sincerest apologies for the issues that you experienced with the floor. Our team works hard to address these concerns immediately, and we can't apologize enough that this did not happen for you. We will communicate these concerns to the housekeeping team for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels. 

Business response:

Thank you for sharing your feedback regarding your stay with us, Paula. We are so sorry for the inconvenience that this caused, and we can certainly understand the frustration you experienced over such an issue. We take these reports extremely seriously and will work hard to address these concerns with our team at the property in order to avoid them for any of our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels. 

Business response:

Hello Belinda. We can't tell you how disappointed we are to see that you experienced issues with the cleanliness of your room. We are known for our attention to detail and sincerely apologize for the inconvenience that this may have caused. We would love a second chance to show you our improvements the next time you are in the area. 

Business response:

Hello Elizabeth. We couldn't be happier to see that you enjoyed such a great time at our hotel! We are happy that you enjoyed your overall stay, but sincerely apologize for the issues with the unpleasant odors. We will notify our housekeeping team of this issue so that we can avoid this for any of our future guests. Thank you for allowing us to host you and we hope you come back to see us again soon!