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Extended Stay America Select Suites - El Paso - East
- Hotels
- El Paso, TX
About this business
Location details
3610 Joe Battle Blvd, El Paso, TX, 79938, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed I expected a little more from this hotel. It needs to be maintained better. too many issues in the room. I would rather stay someplace else next time.
Business response:
Thank you for taking the time to review your stay with us, David. We hate to see that we did not thoroughly impress you, and for the issues that you experienced while with us. We are always looking for ways to raise the level of service that we deliver and we will use your feedback to do just that. Thank you for allowing us to host you and we wish you all the best in your future travels.
Clean and friendly staff
Business response:
Thank you so much for your great rating! We couldn't be happier to see that you enjoyed such a clean and comfortable stay with us, Paula! Our team will be so happy to see your kind words. Please come back to see us again soon!
More long term than over night but nice Trip to see family for week. They are set up more for longer stays, so better prices the longer you stay. Pet friendly, clean, room has full fridge, sink and stove top with 2 burners. However you need to purchase those things if you plan to cook. Also has microwave. No service to room if shorter stays than a week and if you need clean towels, tp, etc you need to go to front desk during the day. There are places to eat close by and Walmart about half mile away. Other shopping areas just... read more
Business response:
Thank you for sharing your experience as we truly value the opinions of our guests, David. We are so happy that your overall stay was a great one and appreciate your feedback on how it could have been better. We do hope we have another chance to show you an exceptional experience and wish you all the best in your future travels.
Do not stay here I give this place a zero it was not cleanThe towels were not washed the bed was not clean it says non-smoking and it smelled like smoke
Business response:
Oscar, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. Our housekeeping team works hard to ensure that all rooms are checked, cleaned, and ready to go for our guests. We can't tell you how disappointed we are to see that this did not happen for you. We will make sure that we communicate with our housekeeping team to ensure that the proper procedures are being followed in order to avoid these issues with any ... read more
Not a comfortable stay at all Rooms were very dirty, had a very bad smell, drains in the bathroom sink were clogged with old hair. Floors had pet hair and the shower was dirty
Business response:
Hello Leanola. Thank you for sharing the details of your stay with us. Please accept our sincerest apologies for the issues that you experienced with the unpleasant odors and the lack of cleanliness. This is certainly not the type of experience that we intended for you, and we will make sure that we address this with our team so that we can avoid these issues for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Parking is good that’s about it.
Business response:
We appreciate you taking the time to review your stay, Valerie. We are disappointed to learn that we failed to satisfy your expectations and that we left you with a negative impression of our hotel. Guest satisfaction is always an area that we work hard to improve in, and your feedback will help us do just that. Thank you for allowing us to host you and we hope that your future lodging experiences are wonderful ones.
Best stay An amazing trip very friendly people clean rooms
Business response:
Hello Jamie! Thank you so much for your positive review and feedback! These are truly the very best type of reviews and it does wonders to encourage our team! Thank you so much for taking the time out to share this experience and we hope to see you back soon!
Pet fur and food was found in the room as well as torn papers under the bed. For a kitchenette there was nothing to use other than ice trays. The drawers and cupboards were bare. Not even a coffee maker.
Business response:
Thank you for your review, Lanida. Please accept our sincerest apologies for the issues that you experienced during your stay with us. A sparkling clean stay that is full of peace and comfort is always a top-priority. We are so disappointed to learn that this did not come through for you and we will make sure that we address these concerns with our team for immediate action and resolve. Thank you for allowing us to host you, and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - El Paso - East
How is Extended Stay America Select Suites - El Paso - East rated?
Extended Stay America Select Suites - El Paso - East has a 3.4 star rating with 907 reviews.
When is Extended Stay America Select Suites - El Paso - East open?
Extended Stay America Select Suites - El Paso - East is open now. It will close tomorrow at 12:00 a.m.