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Extended Stay America Select Suites - El Paso - East
- Hotels
- El Paso, TX
About this business
Location details
3610 Joe Battle Blvd, El Paso, TX, 79938, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are so happy to see that we left such a great impression on you, Karina! We truly appreciate you for choosing WoodSpring Suites for your traveling needs!
It had dead roaches on the furniture it was the first thing we noticed.
Business response:
Thank you for your review. We are so sorry that we did not enjoy your time with us due to the possible pest sightings, Edward. We can assure you that we will address these concerns with our pest control contractor for immediate action and resolve. We hope that your future travels are wonderful ones.
No towels at all, trash in trash can, and when went down to talk to them no-one was arou d
Business response:
Oh no! Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for this unpleasantness. We hope you'll come back for a more typical fresh, clean stay with us.
Poor service Checked in after midnight due to a late flight. Room was cancelled and was charged a higher rate. Also was put in a smoking room when a non smoking room was requested.
Business response:
Oh no --- I’m so sorry for the issue you experienced at check in. That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. We are always looking for ways to improve and will use your feedback to do just that. Best Wishes in all your future travels.
Business response:
Thank you for reviewing your stay with us. We hope your overall stay met your needs and that you'll come again for a simple, basic and clean stay. Thank you so much for choosing WoodSpring Suites!
Wasn't a good experience It sucked because their business hours are 8a to 7p "due to covid" So I wasnt able to exchange towels or get more because I was out doing my work.. I took off work to get towels and soap but the person watching the counter wanted to argue about it and finally relented but only gave me enough for 2 days when we were stay 4. Avoid the place like it has the plague. The elevators did not work and I got stuck up on the 4th floor. What a miserable experience. You get better service out of a motel 6.
Business response:
We are terribly sorry to hear that you experienced issues with the elevator, front desk hours and overall amenities - during your time with us. Our staff works at a very high level to address and fix these issues as soon as they are made aware and we can't tell you how disappointing it is to see that this did not happen for you. We can assure you that we will address these concerns with our front desk and maintenance teams to avoid this from happening in the future. Thank you for letting us know how we are coming across and ... read more
Broken Elevator We were in town waiting for the birth of our granddaughter. The staff was very friendly and helpful. The facility was a smoking facility and even though we had a non smoking room it had an overwhelming smoke odor. We were on the 4th floor and when we checked in, the elevator worked. When we returned the elevator was broken. My husband is disabled and we had to climb 4 flights of stairs. We checked out the next morning and had to carry our luggage down the stairs again. Definitely not an ADA facility! Would no... read more
Business response:
Thank you for taking the time to share your feedback with us. We apologize for the elevator malfunction you experienced during your stay, along with the issues with the offensive odors. We are making the necessary changes to provide a pleasant experience for our guests. We hope you give us the opportunity to provide you with a much better positive experience on your next visit
Not so good this time. The stay and customer service was great as usually. But unfortunately this time the room was very dirty. I usually love staying here because the staff is friendly and the area is safe. thia time the tub had clumps of hair in it. the floor hadnt been mopped or sweeped. the carpet need to be vacuumed and the bathroom need to be cleaned over. Overall easy check in and great staff.
Business response:
Thank you for your feedback. We are glad to hear that our friendly staff impressed you but so sorry to hear that you were disappointed by the cleanliness of your room during your stay. We promise a clean room to every guest and it sounds like we fell short here. We hope you will allow us to welcome you back soon as we are eager to provide you with a clean, comfortable room you deserve.
Smelt like cigarettes every single day in the hallway . They don’t replace your sheets or towels unless you’re willing to pay for it. Needs an upgrade in the rooms. If you’re looking for somewhere to sleep for the night & that’s it , go with it. Vacation worthy? Hell no
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
Frequently asked questions about Extended Stay America Select Suites - El Paso - East
How is Extended Stay America Select Suites - El Paso - East rated?
Extended Stay America Select Suites - El Paso - East has a 3.4 star rating with 907 reviews.
When is Extended Stay America Select Suites - El Paso - East open?
Extended Stay America Select Suites - El Paso - East is open now. It will close tomorrow at 12:00 a.m.