Extended Stay America Select Suites - Fayetteville - Springdale

Business response:

Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. We are working with our staff to make sure we are paying the proper attention to these areas. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management 

Business response:

Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

James, thanks for being our guest. We are sorry for the cleanliness and maintenance issue you experienced while here and regret the inconvenience it caused. Your concerns will be shared with the housekeeping and maintenance teams in an effort to improve our future guest experiences. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management 

Business response:

Marvin, many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Charles, we are delighted you chose Extended Stay America as your home while visiting our city, and we thank you for mentioning our ideal location! It was a pleasure having you as our guest, and we hope we will be your first choice when you return to explore more of our wonderful city. Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America for your stay. We are thrilled to know your stay with us was comfortable and that you were impressed with our courteous associates. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Jann, thank you so much for the perfect rating of Extended Stay America. Our entire staff strives to provide an exceptional experience for each guest, and we are delighted to see we succeeded in making this happen for you. We look forward to being of your service again whenever you are back here. Sincerely, Hotel Management 

Business response:

Shawn, thank you for your review. We are glad to read you liked our courteous service and your room. That being said, we are sorry for the noise issue you had from other hotel guests and that we failed to resolve it to your satisfaction. We value your feedback as it will help us improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Leonardo, thank you for choosing Extended Stay America and sharing your experience. We're so glad you enjoyed your suite offering apartment-style living with lots of room to relax. Thanks again for the great review. Please come and see us again. Sincerely, Hotel Management