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Extended Stay America Select Suites - Firestone
- Hotels
- Firestone, CO
About this business
Location details
11334 Business Park Drive, Firestone, CO, 80504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
UNSAFE! The smoke smell in the hallway I thought was going to be the bad part. However the fire alarm in my room going off starting at 11:45pm and was non stop. When I called I was told that the GM said to disconnect the smoke alarm in the room! Seriously? As in disconnect a smoke alarm? This was about 12:15am after 30 min of continuous noise. They said they had a power issue a couple days ago and it didn’t reset properly. With management saying to disconnect a safety device shows how poorly ran this hotel is. I was told the... read more
Business response:
Dear Jeffrey, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Smelt like an ashtray
Business response:
Dear Elias, Thank you for your recent stay and your feedback. We understand that any discomfort can impact the overall experience of your stay, and hearing about your encounter with the smell in your room is something we take seriously. Our team is dedicated to ensuring a pleasant environment for all our guests, and we continuously strive to maintain our hotel to meet the expectations of cleanliness and comfort. We recognize the importance of addressing concerns and work diligently to ensure our guests' comfort. We hope you ... read more
Heater didnt work. Smoke from neighbors room came into my room.
Business response:
Dear Ginnifer, Thank you for reviewing our hotel. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Your feedback is valuable to us, and we want to assure you that we are ... read more
Horrible
Business response:
Dear Gary, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Clean plastic
Business response:
Dear Miguel, On behalf of our team, we appreciate you staying with us and providing a review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management
Expedia and this motel both participate in business practices of extorting money from society by use of fraudulent policies that deem themselves the right and the authority to steal money from the more vulnerable of society. Corruption is corruption and there is no policies, ordinance, guidelines, or law that can justify corruption and/or corrupt practices.
Business response:
Dear Leslee, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. If you wish to discuss this further, please do not hesitate to reach out to us directly. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management
They said I was smoking cigarettes and weed and kicked me out in the cold
Business response:
Dear Samantha, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Firestone
How is Extended Stay America Select Suites - Firestone rated?
Extended Stay America Select Suites - Firestone has a 3.6 star rating with 648 reviews.
When is Extended Stay America Select Suites - Firestone open?
Extended Stay America Select Suites - Firestone is open now. It will close tomorrow at 12:00 a.m.