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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not as nice as expected. Property could use a good cleaning
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Business response:
Thank you so much for the good rating! We are so happy that you allowed WoodSpring Suites to host you during your travels and hope to see you again soon!
Business response:
Nothing makes us happier than to see that you enjoyed a wonderful time at our clean and spacious suites, Shani! Thank you so much for allowing us to host you and we hope to see you again soon!
For the price I paid in comparison to my colleagues and overall I feel the property was not up to par. The staff were minimally helpful. My room was not cleaned once even though it states it is done every other day. Id call the after hours desk with no answer. The mattress was so light it would slide off the bed. The TV was not working properly. The location was probably a half a mile from closest convenient store.The laundry room was the only thing i was impressed with.
Business response:
I can't tell you how disappointing it is to read about all the inconveniences that you experienced during your visit. We know how heavily of an impact issues like, unpleasant noise level, issues with the bed, problems with the TV and cleanliness - can have on you during your stay. We sincerely apologize for leaving you with such a bad impression of our hotel. We will make sure that we notify the property of the issues that you reported so that we can improve in these areas for all our future guests. Thank you for highlightin... read more
Business response:
Wow! We are ecstatic to see that you enjoyed such a wonderful experience with us! Our friendly and helpful staff will be overjoyed to learn that you were so pleased with their service! We can't wait to welcome you back the next time your travels bring you to the area!
On the 4th floor-not too noisy, until the elevator broke it was good-after pretty crappy after that
Business response:
We deeply apologize for any issues that you experienced issues with the elevators during your time with us. Our staff works hard to address and fix these issues as soon as they are made aware and I am so sorry that this did not happen for you. We will make sure that we reach out to the property so that we can make sure they are aware of the impact this had on you and our other guests. Our goal is to deliver an at home feel throughout the entirety of your stay and we hate to see that this was not what you received. We are so ... read more
This hotel was different. It was odd that you didn’t have maid service and if you wanted towels you had to bring the dirty ones to the office to get new ones. Ironing materials, blow dryers etc, were not in the rooms. You had to go to the office. All these are included in all other hotels I stayed in, for a lower price.
Business response:
Thank you for sharing your review. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy --- that guests pay only for the amenities they want to use (like daily cleaning and linen changes). It sounds like this felt like an inconvenience to you instead of a customized positive experience and we're so sorry we disappointed you. We do hope that your overall experience was still clean and comfortable. We wish you all the best in your future travels.
First, I have to admit I didn't notice this was an extended stay. There wasn't shampoo or conditioner, just hand soap. The hallways did not smell good (like smoke and pot actually). My room was clean, so that was good.
Business response:
We are happy to see that you enjoyed the cleanliness of your room, but we are sorry that you were not aware of our unique amenity offerings. We keep toiletries like shampoo and conditioner at the front desk if you need these items. We are also so sorry for the offensive odors that you experienced as we know the negative impact that it can have on you during your time with us. We look forward to addressing these issues with the property to improve the quality of service that we are providing to each of our guests.
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,680 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.