Extended Stay America Select Suites - Fort Lauderdale - Airport - West

Business response:

Thanks for the amazing rating and terrific comments, Lorenzo! We are absolutely delighted that you enjoyed a great stay with us. #MadeOurDay 

Business response:

Thank you for staying with us. We are glad our accommodations met your needs during this stay. 

Business response:

We are happy to see that your overall stay a pleasant one but apologize that the level of cleanliness fell a bit short. We deeply apologize for any issues that you experienced because of this, Harry. We appreciate you taking the time to provide us with this valuable feedback as it will be used to help us improve the overall experience for all our current and future guests. 

Business response:

Thank you for the great rating! We are so glad you enjoyed your stay here. 

Business response:

We're so glad you enjoyed your stay with us. Thank you for the terrific rating! 

Business response:

Thank you for letting us know about your recent stay at our hotel. We apologize that you were not aware of our unique amenity offerings. Here at WoodSpring Suites we are more of an extended stay hotel. We believe in taking a 'Simple' 'Do Better' approach to lodging and allow our guests a more customized experience. This means that additional items like cookware, are offered as part of an additional package. Doing this allows you to take advantage of a very competitive and low rate. We do hope that your overall experience was... read more

Business response:

Hello Curt. We are thrilled to see that you enjoyed your time with us! Our staff works hard to make sure that your stay is clean, comfortable and pleasant and we are so happy to see that it came across during your stay! Thank you so much for choosing WoodSpring Suites! 

Business response:

Wow! What a terrific rating! We are so happy you enjoyed your time with us! 

Business response:

Hello Susan. We can't tell you how disappointing it is to see that you did not receive the bi-weekly cleaning that we offer. Our staff works extremely hard to ensure that this gets accomplished and we hate to see that we fell short in this area during your time with us. We will use your feedback to make the necessary improvement to create a better overall experience for each of our guests.