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Extended Stay America Select Suites - Gainesville
- Hotels
- Gainesville, VA
About this business
Location details
14141 Dave's Store Lane, Gainesville, VA, 20155, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very unhappy with our stay check in took forever I booked online so they should have had everything already. Check in and left we had something scheduled to be at when we got back office was closed couldn’t get extra pillow, didn’t look at room when we first got there but when we got back noticed the room so dirty, holes in the wall with tape over them, walls, floor dirty. Left there the next morning as early as we could just to get out both woke up with bites on our body. If you are going to stay here check everything and d... read more
Never Again! Dirty, gave me a room with a non working tv and fridge. I am disabled and was all unpacked and settled to then find tv and fridge were not working and had to pack up and move to another room. It was frustrating due to my condition and they offered no help in any of it. The room is small and the reservation service shows rooms with king beds which we reserved and found all their room only have double beds! Ridiculous! We will never stay here again! Only plus was location it was near everything you could need from... read more
Business response:
Dear Tiffany, Thank you for sharing your experience. While we're glad the surrounding area was convenient, we're truly sorry to hear that your stay was met with several challenges. Being relocated after settling in, especially with limited mobility, should have been handled with more thought and assistance. We also understand how upsetting it was to receive a room different from what was expected. This experience falls short of the standards we aim to provide. Your comments have been shared with the appropriate teams so step... read more
This was the absolute worst hotel I've ever stayed at in my life and unfortunately it was already paid for. Otherwise I would have left immediately. When I got my room key it wouldn't work so I had to go all the way back down to the office. She checked said it was working on her end but she will come up with me to possibly change the batteries My kids and I stood there in a smoke-filled hallway with her. While she tried to unscrew the cover she said she didn't have any other rooms to give me so she's got to get this off no m... read more
Business response:
Dear Nicole,We sincerely apologize for the unsettling experience you had during your stay. The challenges you faced, including issues with your room key and concerning interactions, do not align with our standards. We regret that our team was unable to provide a better resolution. Please know that we take your feedback seriously and will address these concerns internally to ensure a more professional and secure environment for all guests. We are sorry your stay was not as welcoming and comfortable as you deserved. Your feedb... read more
I didn’t like it
Business response:
Hello I am sorry to hear that you did not like the stay , can you please give me more details about your stay so we can improve things Thank you
May not Always be fair... but still worth the stay I constantly stay here because, in general, it's a very nice day! However, this time when I stayed at this location, the Wi-Fi was out and there was no way to resolve it and there was no compensation for not providing the amenities that they advertised. Very disappointing
Business response:
Dear Joseph,Thank you for your continued loyalty and for sharing your experience. We apologize for the inconvenience caused by the Wi-Fi issues during your stay. We understand how important this amenity is, and we regret that we couldn't resolve it promptly. Your feedback helps us identify areas where we can improve, and we are actively working to ensure these disruptions are minimized in the future. We truly value your patronage and hope you will give us another opportunity to provide you with a seamless stay. Thank you for... read more
Couldn't connect to Wi-Fi. The place and the area look junky. Ppl yelling in the car park or in the hallway.
Business response:
Dear Ervin, We regret that your stay wasn’t as comfortable as we strive to provide. We understand how important a reliable Wi-Fi connection is, and we apologize for the inconvenience you faced. We also recognize your concerns about the surroundings and noise, which we will look into to ensure a more peaceful and pleasant environment for our guests. Your feedback is invaluable, and we are committed to making improvements in these areas to enhance the overall experience. We hope you’ll consider staying with us again for a more... read more
Avoid Nightmare. First there was always noise. The refrigerator. The cars outside honking their horns. Then i heard a fight next door. Someone came to collect money. “You’re making me do this for my money.” Lots of screaming and slamming. Then at 4 am heard a loud van with its backup up beeps. Never slept. Can’t believe i had to pay for the experience b
Business response:
Sorry about the issues with the stay with us
Frequently asked questions about Extended Stay America Select Suites - Gainesville
How is Extended Stay America Select Suites - Gainesville rated?
Extended Stay America Select Suites - Gainesville has a 3.1 star rating with 925 reviews.
When is Extended Stay America Select Suites - Gainesville open?
Extended Stay America Select Suites - Gainesville is open now. It will close tomorrow at 12:00 a.m.