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Extended Stay America Select Suites - Gainesville
- Hotels
- Gainesville, VA
About this business
Location details
14141 Dave's Store Lane, Gainesville, VA, 20155, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
was good once I was able to find it. Need better signs showing how to locate motel
Business response:
Our Value Place team is thrilled to hear you enjoyed your time and our team at the property. Our goal is to provide guest with a positive experience when they visit Value Place. Your thoughts about us and your stay are very important to us. We are glad to hear they were both positive experiences. We wish you well and cannot wait for you to return!
Good hotel! Short stay but satisfied. Clean room, spacious and quiet hotel
Business response:
We are glad you chose to give Value Place a try, and did not regret it! We, as a team, strive to provide guest the best experiences possible when staying with us. We thank you for your positive note and hope to see you back with us again soon.
Peaceful Was a great stay and peaceful
Business response:
We are thrilled to hear you enjoyed your stay at Value Place. No matter what brought you to Value Place, we are glad that you encountered our respectful, helpful and friendly team that is dedicated to making your stay live up to your standards. Thank you for the positive review. We wish you well in your future travels and hope you chose to stay with us again soon!
Confusing to get there with GPS with all the construction going on around it. Clean, lots of storage, but storage under bed leaves mattress on top of basically a board so the bed could be more comfy. Was staying here for a week. Staff was friendly and helpful.
Business response:
The Value Place team is glad to hear you thoroughly enjoyed your stay with us. Our ultimate goal is to provide guest with a hospitable environment that is affordable, clean, safe and simple. We are grateful you chose to share your positive thoughts with us and others. We hope you will stay with us again!
EXCELLENT HOTEL I was worried because of all the reviews. Upon arriving, I was surprised to see how nice the hotel was. We were greeted and checked in very quickly. Going to our room, the smell was clean and refreshing. When we enetered the room, we thought we were in the HIlton. The room was clean, smelled fresh and spotless. We had a stove, full size refrigerator, microwave and a nice size tv. I would recommend this hotel to everyone. We are planning on going back there shortly. Pam
El día que llegamos la persona de recepción nos dijo que si queríamos podíamos pagar una tarifa extra de limpieza diaria en la cual sacaban incluso la basura, aceptamos y a los tres días nadie nos había echo la limpieza, fuimos a preguntar porque no lo hacían y les indicamos del pago que realizamos, entonces nos indicaron que no había ese servicio que habláramos con el encargado que no estaba ese momento y que el iba ha realizar el retorno de nuestro pago, cuando fuimos otro día, estaba la misma persona que nos cobró el día ... read more
Missed communication on a high level, bad customer service, the lady that was on the counter on 12/31 in the morning miss treated customer arguing and not assisting in the proper way,the place is not what you see on the pictures, poor cleaning, dog are barking the whole night, a lot of noise the whole night👎👎👎 we book a room and it ended up that not body contact us to let us know about the issue and the almost didn’t offer a new room 👎
Business response:
Dear Guest, Please accept our apologies for the disappointing experience you described. We regret the breakdowns in communication and the service interactions you encountered, as this is not the level of professionalism or care we expect to provide. We’re also sorry that concerns about cleanliness, overnight noise, and room availability affected your stay. Your comments are being taken seriously and shared with the relevant teams to guide immediate improvements. We hope you’ll consider giving us another chance in the future ... read more
Before check in , someone at the hotel called and asked what time I would check in. Told her that I would check in after midnight probably 12:30am. She said that she needed to charge at 10:00 pm to my credit card and all I do is just call the front desk upon my arrival so the on call guy would let me check in. Around 12:30 am, I called the front desk and waited to be checked in. About 15min of waiting at the door, someone came to me and said that I needed to speak someone as he switched his phone on speaker phone mode. Then ... read more
Business response:
Dear Guest, Thank you for taking the time to share the details of your experience. We understand how frustrating and concerning this situation must have been, especially after arriving late and expecting a smooth check-in. We apologize for the confusion and delay you encountered, as well as for the communication that added to your frustration. While some circumstances can limit immediate clarity during overnight operations, your feedback has been reviewed and shared with our team to help improve coordination and guest commun... read more
Couldn’t check in due to no staff at night and no warning on website
Business response:
Dear Guest, Thank you for taking the time to share your experience. We genuinely care about every guest and strive to provide a smooth, hassle-free stay from the moment of arrival. We are disappointed that we were unable to meet that expectation in your case and sincerely apologize for the inconvenience this caused. Your feedback has been shared with our team, and we will strengthen communication and coordination so future guests are not impacted in a similar way. We appreciate your understanding and hope to have the opportu... read more
Frequently asked questions about Extended Stay America Select Suites - Gainesville
How is Extended Stay America Select Suites - Gainesville rated?
Extended Stay America Select Suites - Gainesville has a 3.2 star rating with 941 reviews.
When is Extended Stay America Select Suites - Gainesville open?
Extended Stay America Select Suites - Gainesville is open now. It will close tomorrow at 12:00 a.m.