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Extended Stay America Select Suites - Gainesville
- Hotels
- Gainesville, VA
About this business
Location details
14141 Dave's Store Lane, Gainesville, VA, 20155, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked two beds and received only one. We were unable to change room. The shower head was broken, the elevator was broken and the hotel smelled heavily of smoke.
Business response:
Dear Jonathan,Thank you for being our guest and sharing your recent stay experience. We sincerely apologize for the disappointing experience during your recent stay with us. These issues are concerning and fall short of our standards. Additionally, we take smoke odor in our hotel seriously and we will take necessary steps regarding this. Please know that all the concerns will be addressed promptly by our team. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you ag... read more
No ice machine. Problems with key cards (gave me a key card to a room that was already occupied). No kitchenware for a hotel listed as an extended stay.
Business response:
Dear Janette,Thank you for being a valued guest and for posting your comments. We are happy to hear you enjoyed your time with us; however, we are sorry your room did not have the amenities you desired or needed. Being an extended-stay property focused on guests staying seven or more nights, we offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. We also have hairdryers and certain complimentary toiletries available at the fron... read more
Smoke Scented Room When I first pulled up, I thought I was at the wrong hotel. It appeared that there were many people standing outside, sitting around the building. The front desk person was very nice. My room reeked of cigarette smoke, almost to the point that I wanted to pack up and leave. Breathing was not that easy having to breath in the smoke scent.
Business response:
Dear Guest,Thank you for sharing your experience with us. We're genuinely sorry to hear about the issues you encountered during your stay. It’s disappointing that the atmosphere outside and the cigarette smoke in your room negatively impacted your experience. We're pleased to know our front desk staff made a positive impression. Please know that we are addressing these concerns to ensure a more comfortable and welcoming environment for all our guests. We hope you'll give us another chance to provide you with the exceptional ... read more
Room location was Very noisy. Mary at the front desk was not very helpful. Linens were not very clean!
Business response:
Dear Brian, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visi... read more
Advertised as non-smoking but cigarette smoke smell throughout especially in room. Floor was filthy. Front desk staff was nice but did not make up for cigarette smell. We checked out without even staying.
Business response:
Dear Connie, Thank you for being our guest and for the valued feedback. We hope you will accept our apologies for not providing the exceptional service you should have received, tarnishing your stay with us. The hotel follows strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Our front desk team is always available to help you handle such issues and make your time with us comfortable. We hope you will give us another opportunity t... read more
I did not stay in that place and they are charging me
Business response:
Dear Jose, It is disappointing to learn about the difficulties you encountered. We hope you will accept our apologies. Regarding any financial discussion, please reach out to the hotel so we can review the problem and assist you accordingly. We appreciate you being our guest and look forward to hearing from you soon.Sincerely,Hotel Management
Was supposed to be charged $70.00 a night was charged $85.00 a night
Business response:
Dear Kenneth, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Please allow us to review the situation you mentioned regarding the fee to see what went wrong. Meanwhile, please feel free to reach out to us at the hotel for further assistance. We appreciate your patience, and we hope this unfortunate circumstance will not prevent you from staying with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Gainesville
How is Extended Stay America Select Suites - Gainesville rated?
Extended Stay America Select Suites - Gainesville has a 3.1 star rating with 925 reviews.
When is Extended Stay America Select Suites - Gainesville open?
Extended Stay America Select Suites - Gainesville is open now. It will close tomorrow at 12:00 a.m.