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Extended Stay America Select Suites - Gainesville
- Hotels
- Gainesville, VA
About this business
Location details
14141 Dave's Store Lane, Gainesville, VA, 20155, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All I can say is that it served its purpose. Would never stay there again
Business response:
We appreciate you taking the time to rate and review your stay with us, Antuan. We are disheartened to see that we did not impress you with our high-level of comfort and cleanliness. We are always looking for ways to improve the level of service that we provide to each guest and we will use your feedback to create these experiences for each of our guests.
No lamps in our room. Walls dirty. We requested non-smoking room, but our Room smelled like smoke. Room was bland. Uninviting. No curtains. Window blinds dusty. Windows were dirty. The entire hotel had a strange smell. There was no phone in the room. There is nowhere to sit downstairs while waiting for takeout orders to be delivered. Room rate is high considering that it is a no frills hotel. We would not recommend this hotel.
Business response:
We appreciate you for taking the time to review and rate your stay with us, Gloria. We can't apologize enough for the troubles that you experienced during your time with us. Our team is hardworking and does everything they can to ensure that your stay is filled with an immense amount of comfort and peace. We are so sorry that we fell short in delivering this, and we will make sure that we correct these issues moving forward. Thank you for allowing us to host you and we wish you all the best in your future travels.
Booked room for concert we came to attend. When we arrived back at the room after the concert and turned on the lights roaches were running rampant. This was at 11pm. We decided to leave and drive the 3 1/2 hours back home. Front desk was closed so we could not talk to anyone about the bug issue. When I called the front desk the next morning and discussed what had happened the person who answered said he was sorry and was issuing me a $50 refund on a $136 room. Very disappointed and will never return. Would not recommend thi... read more
Business response:
Thank you for reviewing your stay. We hate to see that you encountered issues with pest sightings during your short time with us. We know how important a clean and comfortable stay is, and we are terribly sorry that this did not happen for you. I can assure you that we will forward this concern to our pest control provider for immediate action and resolve. We sincerely apologize for any inconvenience that this caused and wish you all the best in your future travels.
Very sketchy, felt like a rent by the hour place and the room was filthy! The whole place smelled of cigarettes and there were BLACK HAIRS in the bed…
Business response:
Oh no! We hate to hear that this was your experience with us. We never want you feel uneasy during your stay, nor have you experience with cleanliness. We are disheartened to see that this was your experience and will make sure that we address your feedback with our team at the property in order to avoid these concerns in the future.
Business response:
Thank you for taking the time to rate your stay, Andrew. We apologize that we failed to satisfy your expectations, and that you did not enjoy your time with us. We do hope that your future travels are both pleasant and comfortable.
Frequently asked questions about Extended Stay America Select Suites - Gainesville
How is Extended Stay America Select Suites - Gainesville rated?
Extended Stay America Select Suites - Gainesville has a 3.1 star rating with 925 reviews.
When is Extended Stay America Select Suites - Gainesville open?
Extended Stay America Select Suites - Gainesville is open now. It will close tomorrow at 12:00 a.m.