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Extended Stay America Select Suites - Gainesville
- Hotels
- Gainesville, VA
About this business
Location details
14141 Dave's Store Lane, Gainesville, VA, 20155, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor lighting TV didn't work upon arrival ( A gentleman after a bit was able to fix the tv…..we missed our planned activity with the tv repair) Bathroom was in need of cosmetic repairs The room rate was 92$ but the total cost was over 130$ Hall smelled severely like smoke Halls very noisy between 9 pm and 11pm
Business response:
Dear Lorelei, Thank you for your feedback. We apologize for the issues you faced with the lighting, TV, bathroom condition, and the smoke smell in the halls. We understand how these factors affected your stay, and we regret that your planned activity was disrupted. Your comments about the noise and the discrepancy in the room rate are also noted. We will address these concerns to improve our services. We appreciate your input and hope to provide a better experience in the future.Sincerely,Hotel Management
Definitely stay again Overall good place. Friendly staff and affordable. Food options in the area are plentiful. My only complaint, and if you can even call it a complaint, I thought the vending machines were a bit expensive, and there were no ice machines available.
Business response:
Dear Marlin,Thank you for sharing your feedback! We're delighted to hear you enjoyed our friendly staff and found our rates affordable. It's great that you appreciated the variety of food options nearby. We’re sorry to hear about your concerns regarding the vending machine prices and the lack of ice machines. Your input is valuable, and we'll consider it for future improvements. We hope to have the pleasure of welcoming you back soon!Sincerely,Hotel Management
Staffing were very nice , Mateo was so friendly and helpful
Business response:
Dear Waldo, We are delighted to have provided you with a satisfying stay at Extended Stay America. We always aim to provide seamless service to our guests, and we're thrilled that you acknowledged our efforts. Your kind words will be shared with our team members, especially Mateo. It was a pleasure accommodating you, and we hope to see you again soon.Sincerely,Hotel Management
Relieved I was worried after reading some past reviews, but the room was comfortable and clean. The company must have taken the revised of customers to heart and made the measurable improvements.
Good
Business response:
Dear Michael, Thank you for your positive feedback about Extended Stay America! We're delighted to hear that you had a good experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon.Sincerely,Hotel Management
The room served its purpose it was decent and had everything I needed.
Frequently asked questions about Extended Stay America Select Suites - Gainesville
How is Extended Stay America Select Suites - Gainesville rated?
Extended Stay America Select Suites - Gainesville has a 3.2 star rating with 1,001 reviews.
When is Extended Stay America Select Suites - Gainesville open?
Extended Stay America Select Suites - Gainesville is open now. It will close tomorrow at 12:00 a.m.