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Extended Stay America Select Suites - Gainesville
- Hotels
- Gainesville, VA
About this business
Location details
14141 Dave's Store Lane, Gainesville, VA, 20155, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tiffany was awesome Tiffany was awesome. I just didn't think it was welcoming to have her doing so many things that she wasn't at the desk and I had to call. I was appalled that after checking us in at 11 pm and working over night that she was still there when we checked out because the manager decided to take the 4th off.
Business response:
Thank you so much or your feedback, Kathy. We apologize that your stay was not the exceptional experience that we intended for you, and hate to see that you did not enjoy your time with us overall. We will forward these concerns to our team for proper action and resolve.
Very friendly and courteous staff, comfy beds, great location. A bit louder than normal and bed cover was dirty. Otherwise everything was on par with a two star property. Also the mini kitchen was in great shape, and the full size fridge was a welcome bonus.
Business response:
Thank you for sharing your experience as we truly value the opinions of our guests. We are so happy that your overall stay was a great one and appreciate your feedback on how it could have been better. We do hope we have another chance to show you an exceptional experience and wish you all the best in your future travels.
Friendly service and nice room! I would definitely stay here again!
Business response:
We are so happy to see that you enjoyed your time with us, Preston! We truly appreciate you taking the time to rate us! Please come back to see us soon!
Could have been a little cleaner
Business response:
Hello Jessica. Thank you for taking the time to review and rate your stay with us. We appreciate the great rating, along with the constructive feedback. We will pass this along to the proper channels for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your stay with us Devan. We hope that our accommodations met your needs, and would love the opportunity to host you again the next time your travels bring you this way. Thank you for allowing us to host you, and we wish you all the best in your future travels.
The staff member who checked me in was very nice!
Business response:
Thank you so much for your positive feedback! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area!
We were a little upset because we found some hair on the bed and a big hair ball on the floor next to the bed. So we made the bed with our own linens that we carry just in case.
Business response:
Thank you for your review, Christopher. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Gainesville
How is Extended Stay America Select Suites - Gainesville rated?
Extended Stay America Select Suites - Gainesville has a 3.2 star rating with 939 reviews.
When is Extended Stay America Select Suites - Gainesville open?
Extended Stay America Select Suites - Gainesville is open now. It will close tomorrow at 12:00 a.m.