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Extended Stay America Select Suites - Grand Rapids - Wyoming
- Hotels
- Wyoming, MI
About this business
Location details
4500 Clyde Park Avenue, Wyoming, MI, 49509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff were quick and polite. Bed was awful and room floor was filthy
Business response:
Dear Julie, We're glad to know the team was responsive and courteous during your stay, but we're sorry that the condition of the room did not meet expectations. A clean space and a comfortable bed are essential for a restful visit, and we regret that both fell short. Your comments help us focus on where improvements are most needed, and we appreciate you taking the time to share your experience. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Man... read more
The room was very clean except there was a credit/debit card glued to the side of the tub. My room was not available at check in or 4.5 hrs later. I did get an upgrade, though. No staff available for an early morning check out.. window was closed.
Business response:
Dear Guest,We are pleased to hear that you found your room clean and that we could provide upgraded accommodation. However, we sincerely apologize for the delay in having your room ready and for the unusual situation you encountered in the bathroom, which is certainly not something we want any guest to experience. We also regret that staff were not immediately available during your early departure. We will work with our team to improve communication and overall guest service. Thank you for your feedback. We hope you will giv... read more
it is by far the best hotel experience my mom and i have ever had we were treated very nicely and very professional. when we got to our room it was extremely clean and very comfortable for us both. a hundred percent gonna be going there more often.
Business response:
Dear Guest,Thank you for choosing Extended Stay America and for this outstanding review. We are truly honored that your stay with us was one of the best experiences for you and your mom. It means a lot to hear you felt welcomed, respected, and comfortable during your time here. We take great pride in creating a warm and professional atmosphere for all our guests, and it's rewarding to know that we made a positive impression on you. We hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management
Good
Not great! Floors were not mopped, no actual hand towels (we were given wash clothes for hand towels. No ironing board or iron. No breakfast of anykind. Staff at check in leaves at ten and arrive the next morning at ten. We would not recommend this place if you prefer cleanliness. The only plus was the staff was very friendly....
Business response:
Dear Guest,We sincerely apologize for the shortcomings you experienced during your stay. We understand how important a clean, well-equipped room and consistent service are to a comfortable visit. It is disappointing to learn that we did not meet those expectations. We also regret that breakfast options and staff availability did not provide the support you deserved. Your comments will be shared with our team so we can make the improvements needed to enhance future experiences. On a positive note, we are glad you found one of... read more
Frequently asked questions about Extended Stay America Select Suites - Grand Rapids - Wyoming
How is Extended Stay America Select Suites - Grand Rapids - Wyoming rated?
Extended Stay America Select Suites - Grand Rapids - Wyoming has a 3.4 star rating with 1,144 reviews.
When is Extended Stay America Select Suites - Grand Rapids - Wyoming open?
Extended Stay America Select Suites - Grand Rapids - Wyoming is open now. It will close tomorrow at 12:00 a.m.