This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Grand Rapids - Wyoming
- Hotels
- Wyoming, MI
About this business
Location details
4500 Clyde Park Avenue, Wyoming, MI, 49509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Customer service was excellent!
Business response:
Dear Guest, Thank you for taking the time to write us a fantastic review and for letting us know that you had a great stay. Our staff is dedicated to providing excellent service, and it's wonderful to read that their efforts made your experience with us so enjoyable! We appreciate your feedback and look forward to welcoming you back to Extended Stay America on your next visit.Sincerely,Hotel Management
My stay Stay was good, only issue was normally extended stay provide cookware and irons for rooms this location was selling them and telling you if you didn’t want to buy theirs that other stores was nearby
There was only a sheet on the bed…no blanket, no comforter, definitely not ideal.
Business response:
Dear Julia, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you again and provide you with the seamless stay you deserv... read more
The room did not have any Kleenex or blow dryer. My son went down to the desk, no one was available. Otherwise , everything was fine.
Business response:
Dear Kimberly, Thank you for staying with us at our Extended Stay America. It's great to hear you enjoyed your stay overall; however, we apologize for not providing the in-suite amenities. Your feedback is much appreciated, and we will make sure our front desk is always available going forward. Thank you again for your feedback, and we hope to welcome you back soon.Sincerely,Hotel Management
The cost is ideal for a family on a budget but the property butts up to the freeway so it is very loud, there is no carpet so you can hear everyone in the hallway. The front desk had limited hours so I had to call to check out, my room didn't look like it had been cleaned, there were stains on the counter and used soap in the bathtub.
Business response:
Dear Kelly, Thank you for choosing us and addressing some of the issues you observed during your stay. We regret you were inconvenienced by the noise and that your room was not cleaned properly. We want all our guests to have the best experience by providing fresh and clean accommodation and attending to their needs. But we seem to oversight our job to deliver efficiently. Therefore, we sincerely apologize for the disappointment you had about your stay. We will share your feedback with our staff so we can be aware of what an... read more
Upset Customer The room appeared to be clean. However, there were no towels in the room . No blanket or Bed spread on the bed. They only had a fitted sheet , a flat sheet and the pillow cases. The fitted sheet had a big blue stain on the left side. We were on Rm 126, my friend in Rm 230, also had no blanket and No bedspread, but she had 1- towel. My husband went to the front desk and got 2- bath towels and 3- wash clothes . Since it has been extremely hot and humid we did not have a need for a blanket . However, about an hou... read more
Business response:
Dear Shirley, Thank you for choosing our hotel during your recent visit to our area. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. Your feedback is important to us, and we will use it to improve our services. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Grand Rapids - Wyoming
How is Extended Stay America Select Suites - Grand Rapids - Wyoming rated?
Extended Stay America Select Suites - Grand Rapids - Wyoming has a 3.4 star rating with 1,144 reviews.
When is Extended Stay America Select Suites - Grand Rapids - Wyoming open?
Extended Stay America Select Suites - Grand Rapids - Wyoming is open now. It will close tomorrow at 12:00 a.m.