Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way

Business response:

Thank you for your candid feedback. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. We would love to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Your concern will be shared with our housekeeping team. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We are glad you had an overall great stay. However, we are sorry for the inconvenience you caused due to smoke smell. We have front desk staff available 24 hours a day to address problems such as this, so we would have been pleased to resolve this issue while you were here and moved you to another suite. It was a pleasure having you as our guest, and we hope to see you soon on your next trip this way. Sincerely, Hotel Management 

Business response:

Carlos, thank you for rating your stay at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Please accept our apologies for not providing a clean and restful stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals an effort to deliver better guest experiences going ahead. On a positive note, your overall rating suggests you had a pleasant stay, and we hope these positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for returning to Extended Stay America and the 5-star review. It is such a delight to know you were happy with the comfort of your well-appointed room and that you were awed with the excellent service delivered by our team. We value your patronage and look forward to future visits. Sincerely, Hotel Management 

Business response:

We appreciate you choosing to stay at Extended Stay America and taking the time to write a review. Thank you for your wonderful comments about our comfortable hotel, our friendly and accommodating team, and the ease and variety of our grab-and-go breakfast. Your feedback is valuable, and we hope you will visit us again. Sincerely, Hotel Management