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Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
- Hotels
- Greensboro, NC
About this business
Extended Stay America Hotel Greensboro - Wendover Ave. - Big Tree Way is located at 4317 Big Tree Way, Greensboro, NC. This location is in the The Thicket neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
4317 Big Tree Way, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Housekeeping was sub par. I checked into a room with hair on the floor in the bathroom and toilet needed cleaning Carpet needs replacing.
Business response:
Jacquie, thank you for choosing Extended Stay America. We're glad to know overall you had a pleasant time while you were here, but we're sorry for the cleanliness issue you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
I don't recommend it especially if you have kids, not a good environment to have your kids around.
Business response:
Thank you for your candid feedback. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. We would love to welcome you back soon. Sincerely, Hotel Management
The outside of property had trash everywhere and the trash cans was over full and knocked over by my room
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Your concern will be shared with our housekeeping team. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The room was clean but I think I had a smoking room. It really smells like cigarette smoke. May need to get that smell out of the room.
Business response:
Thank you for reviewing your stay at Extended Stay America. We are glad you had an overall great stay. However, we are sorry for the inconvenience you caused due to smoke smell. We have front desk staff available 24 hours a day to address problems such as this, so we would have been pleased to resolve this issue while you were here and moved you to another suite. It was a pleasure having you as our guest, and we hope to see you soon on your next trip this way. Sincerely, Hotel Management
Will stay again soon Pretty decent place to stay
Business response:
Carlos, thank you for rating your stay at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
How is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way rated?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way has a 4.1 star rating with 840 reviews.
When is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way open?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way is open now. It will close tomorrow at 12:00 a.m.