Extended Stay America Select Suites - Indianapolis - Greenwood

Business response:

Dear Guest, Please accept our apologies for failing to meet the high standards you should always expect from us. We always want our guests to enjoy seamless service and exceptional accommodations. Also, as an extended-stay hotel, we provide many features and amenities to make our guests feel at home at a very reasonable price. Therefore, we regret that this was not your experience. We hope you will consider giving us another opportunity to host you again, as we are committed to exceeding our guest's expectations.Sincerely,Ho... read more

Business response:

Dear Robert, We are pleased you were impressed with our outstanding hospitality and accommodations at Extended Stay America. We work hard to provide exceptional experiences for our guests, and your review means so much to us. We hope to host you again on your next visit to the city.Sincerely,Hotel Management 

Business response:

Dear JAMARCUS, Thank you for choosing Extended Stay America for your recent accommodations. It is nice to read that you enjoyed your stay and find our staff friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with the team to let them know their efforts are appreciated. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely, Hotel Management 

Business response:

Dear Linda, In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Therefore, we sincerely thank you for sharing yours. We aim to welcome every guest to a clean, comfortable, well-maintained suite with excellent service. Your comments will be addressed appropriately as we continuously improve. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincer... read more