This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Indianapolis - Lawrence
- Hotels
- Indianapolis, IN
About this business
Location details
9515 Pendleton Pike, Indianapolis, IN, 46236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property didn't have a person at the desk at night to check in had to wait a long time before anyone showed up. The shower had a leak the whole night. Not a fun place.
Business response:
Dear Guest, We're sorry to learn that your arrival was delayed due to a staffing shortage at the front desk and that maintenance issues in the room further impacted your stay. We take your concerns seriously and will share them with our team so we can address both the staffing coverage and the plumbing concern. We appreciate the opportunity to improve. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to out... read more
Filthy
Business response:
Dear Guest, We're sorry your experience was disappointing and that the condition of the room did not meet your expectations. We take such concerns seriously and will ensure our team addresses the cleanliness concerns. Thank you again for your feedback as this helps us to improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
NO TENIA SHAMPOO JAVON DE BAÑO EL BAÑO NO SE PODIA IR AL AGUA FUE ALGO HORRIBLE FUI A PEDIR JAVON SHAMPOO Y LA MUCHACHA DE SERVICE ME DIJO QUE PODIA IR A LA TIENDA A COMPRAR PORQUE NO TENIAN
Business response:
Dear Guest,We sincerely apologize for the condition of your room and how your request was managed. We understand how frustrating this experience must have been for you. We take your concerns seriously and will work with our team to address these issues. We will ensure that our basic amenities are adequately stocked and that guests receive better care and consideration. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impressi... read more
Muchas cucarachas y estaba las sábanas sucias el piso con tierra y las camas no son cómodas
Business response:
Dear Guest,Thank you for sharing your feedback. We are sorry to hear that your visit did not meet expectations, and we truly regret any discomfort you experienced during your stay. Cleanliness and comfort are priorities we take seriously, and your comments help us take a closer look at where improvements may be needed. We’re committed to making every guest feel at ease and hope to welcome you back for a much more pleasant and refreshed experience in the future.Sincerely,Hotel Management
Walking into the room to check it before we were going to stay. The refrigerator was terrible had mold all over it.
Business response:
Dear Guest,Thank you for taking the time to share your feedback. We’re truly sorry that your initial impression did not reflect the quality we strive to maintain. The concern you mentioned has been noted and addressed to prevent similar experiences moving forward. We appreciate you bringing this to our attention and regret that we missed the chance to provide the experience you were expecting. We hope to have a future opportunity to welcome you for the flawless stay you deserve.Sincerely,Hotel Management
No thank you We did not actually stay at this hotel. We checked in and went to our room. The hallway smelled of smoke and the room was very under welming. We returned to the lobby desk and checked out. The gentleman at the front desk was very kind.
Business response:
Dear Guest,We’re sorry your experience fell short the moment you arrived. It’s disappointing to know the condition of the hallway and the room led you to leave so soon after checking in. While we’re grateful the front desk associate made a positive impression, we regret that the overall environment didn’t offer the comfort and quality you expected. Your feedback is important to us, and we’ll be working with our team to ensure a more inviting and well-maintained atmosphere moving forward. We do hope you will stay with us anot... read more
I wanted to check out early morning but they were not in the office. So, I had to wait until 10:00 just to check out.
Business response:
Dear Guest, Thank you for choosing us. We are sorry for the inconvenience caused by our staff's unavailability, which made you wait for your check-out. Your remarks are noted, and we will take them seriously and work to improve our front desk staffing and check-out procedures to serve our guests better. Apart from this, we hope you had a satisfactory time. Sincerely,Hotel Management
The property had bugs
Business response:
Dear Tamara,We sincerely apologize for the concerns you encountered during your stay. A comfortable and well-maintained environment is a priority, and we regret that this was not reflected in your experience. We will address this matter with our team to ensure proper action is taken. Your feedback is valuable, and we appreciate the opportunity to improve. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Lawrence
How is Extended Stay America Select Suites - Indianapolis - Lawrence rated?
Extended Stay America Select Suites - Indianapolis - Lawrence has a 2.9 star rating with 1,189 reviews.
When is Extended Stay America Select Suites - Indianapolis - Lawrence open?
Extended Stay America Select Suites - Indianapolis - Lawrence is open now. It will close tomorrow at 12:00 a.m.