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Extended Stay America Select Suites - Indianapolis - Lawrence
- Hotels
- Indianapolis, IN
About this business
Location details
9515 Pendleton Pike, Indianapolis, IN, 46236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Some of the guests were loud after 10:00pm. Every evening the halls reeked of marijuana. I did not report this as my stay was short. I will say Will, Sherry and domestic staff were accommodating and kind. They made me feel safe.
Business response:
Dear Donise, Thank you for your feedback. We're glad to know that Will, Sherry, and the housekeeping team provided welcoming and attentive service, helping you feel secure during your stay. We regret that other aspects of the environment detracted from your experience, and we appreciate your patience and understanding. Your comments will be shared with our team to support a more comfortable atmosphere for all guests.Sincerely,Hotel Management
Disgusting! Worst extended stay I have stayed at and no one will help me get a refund and I checked out a day early!
Business response:
Dear Betheny, Thank you for sharing your experience. We regret to hear about your disappointment and that your stay fell short of expectations. We understand the importance of responsive service, especially in situations like yours, and apologize if this was not provided. We aim to ensure a comfortable stay for all our guests and regret that this was not the case. Your feedback is valuable and will be shared with our team to improve guest satisfaction. It was our pleasure to host your stay, and we look forward to your next v... read more
The rooms were not clean at all, there were hair all in the tubs, the appliances were dirty, there were roaches…we ended up not even staying the rooms were so bad
Business response:
Dear Marlana, Thank you for your recent visit and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these situations do not occur. Therefore, we are very disappointed that we did not meet these expectations. We can absolutely do better, and we hope you will allow us to prove that to you in the future. Sincerely,Hotel Management
Worst Service ever
Business response:
Dear Guest, Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize that you did not experience our team members at their best.Thanks again for your valuable feedback, and we hope you will give us another opportunit... read more
Bad service Worst expeirance I've ever had. They canceled my hotel same day without telling me. I found at 1:30 in the morning after paying alot of money to uber to the hotel. Person I spoke to on the phone said sorry i cant help you with anything.
Business response:
Dear Cameron, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Not very clean, service was kind and friendly but difficult to get ahold of because no one is at the front desk.
Business response:
Dear Jamey, Thank you for your feedback. We appreciate your kind words about our friendly service, but we sincerely apologize for the cleanliness issues you encountered and the difficulty in reaching staff at the front desk. Maintaining a clean and accessible environment is a priority for us, and your comments will help us address these concerns. We are committed to improving our guest experience and hope to welcome you back soon for a stay that meets your expectations.Sincerely,Hotel Management
Everyone was rude. Room was dirty and smelled of smoke and old food.!
Business response:
Dear jawuan, Thank you for taking the time to evaluate your stay with us at Extended Stay America and for sharing your feedback. We aim to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know how we can improve.We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management
place lies about check in age minimum
Business response:
Dear Chris, Thank you for sharing your feedback. Our goal is to ensure every guest has a comfortable and pleasant stay, and we are sorry that your recent experience fell short of expectations. We understand how important it is to have clear communication regarding check-in details, and while this information is listed on booking sites, we regret any confusion that may have occurred. Our front desk team strives to ensure that all guests are fully informed upon arrival, and we will review our processes to ensure nothing is ove... read more
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Lawrence
How is Extended Stay America Select Suites - Indianapolis - Lawrence rated?
Extended Stay America Select Suites - Indianapolis - Lawrence has a 2.9 star rating with 1,243 reviews.
When is Extended Stay America Select Suites - Indianapolis - Lawrence open?
Extended Stay America Select Suites - Indianapolis - Lawrence is open now. It will close tomorrow at 12:00 a.m.