This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Indianapolis - Lawrence
- Hotels
- Indianapolis, IN
About this business
Location details
9515 Pendleton Pike, Indianapolis, IN, 46236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No way. Never again!!!!! No one was available to check me in for about 15 minutes. The room had a refrigerator and microwave but no cups or any utensils and for a stay away American Hotel I had stayed at a few and always had something to use with these items.
Business response:
Dear Rosemarie, We sincerely apologize for the delay in check-in; our team was not available on your arrival. Our team strives to provide exceptional service and comfortable accommodations for each guest. We appreciate your feedback and are disappointed to read about the kitchenware issues that you expected to be in the room. However, in response to your remarks, we will instruct our team to mention our kitchenware policy, which says to ensure cleanliness, we keep them at our front desk and deliver them to you on request. Th... read more
First off on arrival the front desk clerk WILL was very much so rude and unprofessional! He spoke to you in a tone such as he ran the damn place & you couldn’t even breathe wrong! Secondly as soon as we walked in the room and turnt on the lights we seen more then 1 roach scatter, we then open the fridge and seen a roach in there then seen 1 on the floor from far distance so we immediately turnt around and went back to will at the front desk and asked for a refund, he very rudely told me there was nothing he could do for me b... read more
Business response:
Dear Dajiauna, Thank you for sharing your experience, and we sincerely apologize for the issues you encountered. We regret that our service did not meet your expectations, and your feedback about the behavior of our team members will be addressed promptly. We understand how unsettling the situation in your room must have been, and this does not reflect the level of care we strive to provide. We will work to address these concerns with our staff to ensure a more professional and welcoming environment. Your comments are valuab... read more
One of the worst hotels I have ever seen in my life. AC will run but doesn’t cool the room and washroom is very old and not maintained well and doesn’t look good
Business response:
Dear Mohan, Thank you for reviewing our hotel. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We will immediately address this issue with our team and take corrective measures to ensure we meet our high standards. We hope you will give us another chance to serve you in the future, and we look forward to welcoming you back soon. Safe travels!Sincerely,Ho... read more
Definitely not designed to be extended stay.
Business response:
Dear Dennis,Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize that you did not experience our team members at their best.Thanks again for your valuable feedback, and we hope you will give us another opportunit... read more
my reservation was canceled last minute
Business response:
Dear Juan,We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand that being informed about the cancellation of your reservation and not being able to stay with us is extremely frustrating, and we deeply regret any distress caused. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Lawrence
How is Extended Stay America Select Suites - Indianapolis - Lawrence rated?
Extended Stay America Select Suites - Indianapolis - Lawrence has a 2.9 star rating with 1,189 reviews.
When is Extended Stay America Select Suites - Indianapolis - Lawrence open?
Extended Stay America Select Suites - Indianapolis - Lawrence is open now. It will close tomorrow at 12:00 a.m.