Extended Stay America Select Suites - Indianapolis - Lawrence

Business response:

Dear Marlana, Thank you for your recent visit and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these situations do not occur. Therefore, we are very disappointed that we did not meet these expectations. We can absolutely do better, and we hope you will allow us to prove that to you in the future. Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize that you did not experience our team members at their best.Thanks again for your valuable feedback, and we hope you will give us another opportunit... read more

Business response:

Dear Cameron, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management 

Business response:

Dear Jamey, Thank you for your feedback. We appreciate your kind words about our friendly service, but we sincerely apologize for the cleanliness issues you encountered and the difficulty in reaching staff at the front desk. Maintaining a clean and accessible environment is a priority for us, and your comments will help us address these concerns. We are committed to improving our guest experience and hope to welcome you back soon for a stay that meets your expectations.Sincerely,Hotel Management 

Business response:

Dear jawuan, Thank you for taking the time to evaluate your stay with us at Extended Stay America and for sharing your feedback. We aim to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know how we can improve.We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management 

Business response:

Dear Chris, Thank you for sharing your feedback. Our goal is to ensure every guest has a comfortable and pleasant stay, and we are sorry that your recent experience fell short of expectations. We understand how important it is to have clear communication regarding check-in details, and while this information is listed on booking sites, we regret any confusion that may have occurred. Our front desk team strives to ensure that all guests are fully informed upon arrival, and we will review our processes to ensure nothing is ove... read more