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Extended Stay America Select Suites - Indianapolis - Lawrence
- Hotels
- Indianapolis, IN
About this business
Location details
9515 Pendleton Pike, Indianapolis, IN, 46236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was absolutely filthy! Hair in shower,nasty stuff in dresser drawers walls were nasty. The bed was something out of a dorm and the frame was not only dirty but broke. We walked in checked everything out with pictures walked out. Went to eat to try to talk ourselves into staying couldnt do it. The front desk guy was super and did give us a full refund.
Business response:
Dear Tina, Thank you for your feedback. We are glad the front desk staff was helpful and provided a refund. We take cleanliness seriously and are disappointed to learn of your experience. Your comments are being reviewed to enhance our cleaning procedures and address any issues. We appreciate your understanding and hope to have the opportunity to offer you a better experience in the future.Sincerely,Hotel Management
I'd give them 0 stars if it was a option. They allow All the Drug dealers to stay and Hard time to Everyone else. Will is too big for his britches. HE NEEDS TO GO SIT DOWN AND CHAIN SMOKE ON CLOCK. PER USUAL
Business response:
Dear Trish, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
The key system didn’t work and to get in after 10pm you have to call and wake someone up that takes 10 mins to let you in then they also let you in your room. What a disaster.
Business response:
Dear Jason, Thank you for sharing your experience with us. We appreciate your feedback and apologize for the inconvenience you faced during your stay. It’s disheartening to hear about the key system issue and the delay in accessing your room.We take this seriously and will address it promptly. Your comfort is our priority, and we hope to have another opportunity to provide you with the flawless visit you deserve on your next visit to the city.Sincerely,Hotel Management
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Business response:
Dear Jennifer, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
RUN The hotel key card machine was down, I stayed for 3 nights and every time I had to go back into my room the front desk had to come open it. The room smelled horrible, the bed was uncomfortable and the room was dainty and outdated. The hallway had missing ceiling tiles and wires and pipes exposed.
Business response:
Dear Hector, We are truly sorry to hear about the inconvenience you experienced with your room key during your stay. We have also noted the condition of your rooms. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We will review this issue with our team to ensure smoother card operations in the future; we are very grateful for your patience. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typical... read more
Bad experience
Business response:
Dear Salvador, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
Well there was no room cards so we couldn’t come and go as we please we had to wait and have the front desk person let us in every time we came back to the hotel rooms where not clean it was less then a great experience
Business response:
Dear Stephany, We are truly sorry about the inconvenience you experienced with your room key during your stay. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We have also noted your feedback regarding the cleanliness of your rooms. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Manage... read more
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - Lawrence
How is Extended Stay America Select Suites - Indianapolis - Lawrence rated?
Extended Stay America Select Suites - Indianapolis - Lawrence has a 2.9 star rating with 1,189 reviews.
When is Extended Stay America Select Suites - Indianapolis - Lawrence open?
Extended Stay America Select Suites - Indianapolis - Lawrence is open now. It will close tomorrow at 12:00 a.m.