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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our check in experience was terrible...!there was no one there and no way to get a hold of someone for at least an hour! I called the number listed for the hotel 5 times and either was disconnected or on hold for 30 minutes before I gave up. Someone from another nearby hotel finally came.... After that experience... the rest of the staff were incredibly helpful and nice. The rooms are definitely dated and worn...but the bed was comfortable, the air conditioning worked great and the shower was amazing. Was great having a full... read more
Business response:
Katie, thank you for sharing details of your visit to our hotel. We are glad you had a relaxing stay in your well-maintained room. However, we are sorry as we could not hit the mark of your expectations for an excellent experience. Your feedback about the condition of our property and the service issue will help us improve our future guests' experience. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
So-so "Breakfast" was a joke. The desk clerk could not provide directions of the hotel's location when I called her from the road. there was no one else there she could ask. It is unacceptable that your desk staff cannot provide directions and I was less than 2 miles away , trying to find the hotel.
Business response:
Pamela, thanks for the review. We are sorry for the issue you experienced with our staff and regret the inconvenience caused by our breakfast offerings. We have shared these concerns with our team so we can make immediate changes to keep this from happening again. Your feedback regarding the breakfast offerings will be shared with our brand leaders. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Terrible Everything was fine until later in the evening. The other guess were loud in other rooms. The morning I was leaving a dead cockroach was dead on the lobby floor. Then I went back to my room to get my bags together and there were two roaches in the bathroom on the sink. I went in and they went to the right side of the sink near the wall and the siding was pealed in the corner and behind the unit they went. I grabbed my things and left. I throw away the items and will never stay an Extended Stay America AGAIN!
Business response:
Walter, we are sorry for the roach you saw. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Very unsatisfied with my experience. My room had roaches!
Business response:
Thank you for staying with us. We apologize for the "uninvited visitors" you reported in your room and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we're working to ensure procedures are being followed to prevent future infestation. We appreciate your feedback and hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Loved the quiet location with lots of shade for parking. The room size was generous.
Business response:
Andrea, we appreciate you taking the time to post your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Your review is appreciated, and we look forward to welcoming you in the future. Sincerely, Hotel Management
A simple place to crash for a night. Hotel would suffice if you find yourself in a pinch for a place to sleep for a night or two maximum. Bare bones essentials. Very nice staff. Bed, bedding and pillows average at best.
Business response:
Michael, thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant time while you were here and that you were pleased with the service provided by our associates. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Disappointing When I first went to the room I was assigned, the bed look like someone had been laying on top of it, and the pillows were all in a mess... And there was a water bottle with tobacco spit juice in it on the counter. Disgusting! The receptionist put me in another room, very friendly and kind and apologetic, but that is clearly not a good impression of this hotel. The bed was not comfortable, and there was no TV remote in my room when I got there. The receptionist did bring one down eventually. Overall, I don't th... read more
Business response:
Thank you for sharing your experience. Please accept our sincere apologies for the inconvenience caused due to the housekeeping issues in your rooms. Your feedback is discussed with the appropriate team in an effort to provide improved future guests experiences going ahead. However, we are glad one of our associates at the front desk tried her best to solve these issues. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,040 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.