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Extended Stay America Select Suites - Indianapolis - West
- Hotels
- Indianapolis, IN
About this business
Location details
8045 Rockville Rd, Indianapolis, IN, 46214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Employees were very nice and helpful and great! Other guests were also friendly. Great location. Everything you could need was within walking distance or 3 mile’s away.
Business response:
Dear Naomi, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our location and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management
Front desk not staffed at night. Late check in was difficult and took over 30 minutes to get person.
Business response:
Dear Vincent, We appreciate your feedback regarding your recent stay. It's disheartening to hear about the challenges you faced during check-in. Please accept our sincere apologies for the inconvenience caused by the delay in assistance. Your comments are invaluable, and we'll address them with our team to ensure improved service moving forward. We hope to have the opportunity to regain your trust and provide a smoother experience on your next visit.Sincerely,Hotel Management
Clean but heard complaints but my room was find beside my cover had a stain and people who look like they do drugs be there
Business response:
Dear Courtnie, Thank you very much for posting a review of your stay. It is nice to read that we met most of your expectations. However, we do apologize for the issues you had with your room. Please note that we have a strict policy against any illegal activities in and around our premises. As a safety measure, we work closely with the local police to ensure a safe and secure environment for all our guests. We will address your comments with our team, and we want to thank you for bringing this to our attention. We hope you w... read more
Decent price for a decent room & an easy stay We were allowed way early check in for a very reasonable fee. Had an issue with the first room and the woman at the counter walked with me to a different room to ensure it was suitable before I switched- I thought that was really courteous and thorough of her. I only stayed for one night while waiting out some damage repair to my home, but there are multiple very friendly people that I assume are there long term, including the staff, so you'll never be without somebody to have a ... read more
Bare minimums in room. Light above bed not working. Light on microwave not work.
Business response:
Dear Alva, We appreciate your thoughtful feedback and apologize for the issues you encountered during your stay. Your comfort is important to us, and we regret any inconvenience caused by the maintenance concerns you mentioned. Our team is committed to addressing and resolving these issues promptly. We hope you will consider giving us another opportunity to provide you with an improved experience should your travels bring you back to our area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - West
How is Extended Stay America Select Suites - Indianapolis - West rated?
Extended Stay America Select Suites - Indianapolis - West has a 2.9 star rating with 738 reviews.
When is Extended Stay America Select Suites - Indianapolis - West open?
Extended Stay America Select Suites - Indianapolis - West is open now. It will close tomorrow at 12:00 a.m.