Extended Stay America Select Suites - Lakeland

Business response:

Dear Jay, Our guests' security and safety are paramount to us; therefore, it was discouraging to learn of your encounter with an individual near our property. Unfortunately, the public area and environment outside the hotel are not under our control or influence. We strive to ensure that any disruption for our guests is mitigated to the best of our ability, and we regret any discomfort you felt while visiting our city. Please accept our apologies for the broken window blinds and any inconvenience this caused you. We certainl... read more

Business response:

Dear Brian, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management 

Business response:

Dear Timothy, Thank you for choosing Extended Stay America and for your excellent review. It is nice to read that our location worked well for you and improved your time with us. We are delighted you enjoyed your time with us and look forward to welcoming you back for another stay.Sincerely,Hotel Management 

Business response:

Dear Heather, We hope you loved many aspects of our hotel, and we appreciate you sharing your review. We are disappointed if we may have not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management