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Extended Stay America Select Suites - Lakeland
- Hotels
- Lakeland, FL
About this business
Location details
4000 N Florida Ave, Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My biggest complaint about the place is that they're key machines were down and I can't get into the building. I can't get into my room. I have to be let in because their machines are down. And I don't even have a key from my room
Business response:
Dear Jeremy, Thank you for choosing us. Our aim is to provide a flawless hotel experience to all the guests who enter our door. Apologies if this was not your experience and for the inconvenience caused by the key card issues that prevented you from accessing the rooms. We will instruct our team to check the entire hotel's locks and keys. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Apart from this, we hope you had a pleasant time. Please stay with us again so ... read more
Hallways was alittle dir t y
Business response:
Dear Michael, Thank you for being our guest and sharing feedback about your visit. It is nice that you had a pleasant stay. However, we are sorry for the discomfort and concerns about cleanliness in the common area, especially the hallways. Your remarks are vital and should be shared with the housekeeping team so they can revisit the missed areas. We value hearing from our guests, as this lets us improve our guest experience. We hope to welcome you again when your travels bring you this way.Sincerely,Hotel Management
Clean and tidy but pretty bare bones for amenities.
Not a very pleasant stay room was mediocre and still haven't gotten my deposit back yet after 3 weeks of waiting.
Business response:
Dear Edward, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Lakeland
How is Extended Stay America Select Suites - Lakeland rated?
Extended Stay America Select Suites - Lakeland has a 3.1 star rating with 1,591 reviews.
When is Extended Stay America Select Suites - Lakeland open?
Extended Stay America Select Suites - Lakeland is open now. It will close tomorrow at 12:00 a.m.