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Extended Stay America Select Suites - Laredo
- Hotels
- Laredo, TX
About this business
Location details
1103 Bob Bullock Loop, Laredo, TX, 78043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed frame was broken I sunk in when you laid down so we slept at the foot end. The bed had a weird air bubbles in it it was uncomfortable to to sleep in. The toilet set was broken. But I will say it was very clean. Just fix those thing and it would have been really nice and comfortable.
Business response:
We are terribly sorry to hear of the problems that you experienced with the bed and bathroom. Our staff works hard to address these issues as soon as they are made aware and we apologize that this did not happen for you. Thank you for making us aware of this so that we are able to address and fix these issues for all our future guests.
I liked the rate for the room and the property is close to anything you may need such as convenient stores and restaurants. What i disliked was the fact that there was no ironing board and iron, nor blow dryer as there always is in each hotel. You had to ask for them in the front desk and return it after using it. I stayed for 1 week and they did cleaning services every 14 days.
Business response:
Thank you for sharing your experience with us regarding your stay. We are pleased to see that you enjoyed our convenient location and friendly and helpful staff. We do, however, apologize that we don't offer hair dryers and that we have unique amenities which are different than other hotels. We will use your feedback to improve in the areas mentioned as we are constantly looking for ways to improve the overall experience for each of our guests.
Las camas MUY incómodas El lugar está bien en cuanto a ubicación y espacios. Lo malo fueron las camas, los colchones (AMBOS) estaban muy desgastados y viejos. Las almohadas también eran muy incómodas.
Business response:
Hello, Jorge. Thank you for letting us know about your time with us and how your experience went. We apologize that you had problems with your bed and that it was not the comfortable nights rest that we had hoped for you. Thank you for letting us know how we came across during your time with us.
Nice stay I'll come back Good price but rooms to small for a 2 bedroom
Business response:
Thanks for this great feedback, Myrna. We are happy to see that you enjoyed your overall stay even though the room size was not what you expected. We hope to take this feedback to ensure that we continue to improve.
Leaky tub faucet There was too much noise in the hallwayat late hours ,waking me up .
Business response:
Thank you for reviewing our hotel. We’re glad the room met your needs but so sorry to hear about your experience with some noise during your stay and we apologize for the inconvenience. We hope you’ll choose WoodSpring again to enjoy a truly great stay with us.
Shower head not working, quiet area. Close to airport
Business response:
Hello. Thank you for taking the time to review our hotel. We are sorry that you had problems with the shower and hope that it was brought to the attention of our front desk. We do hope that your overall stay was a pleasant one.
Elevator wasn’t working and had to use stairs I’m handicapped and it was difficult to using the stairs don’t recommend this location
Business response:
We deeply apologize for any issues that you experienced issues with the elevators during your time with us. Our staff works hard to address and fix these issues as soon as they are made aware and I am so sorry that this did not happen for you. We will make sure that we reach out to the property so that we can make sure they are aware of the impact this had on you and our other guests. Our goal is to deliver an at home feel throughout the entirety of your stay and we hate to see that this was not what you received. We are so ... read more
Please take care of this matter Been staying at this hotel many time except this one we notice a lot of roaches all over the room!
Business response:
Thank you for your comments. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
Frequently asked questions about Extended Stay America Select Suites - Laredo
How is Extended Stay America Select Suites - Laredo rated?
Extended Stay America Select Suites - Laredo has a 2.8 star rating with 830 reviews.
When is Extended Stay America Select Suites - Laredo open?
Extended Stay America Select Suites - Laredo is open now. It will close tomorrow at 12:00 a.m.