Extended Stay America Select Suites - Laredo

Business response:

Dear Mariely, Thank you for your feedback. We’re pleased to hear that you appreciated having a fully equipped kitchenette in your room. We strive to provide amenities that make your stay more comfortable and convenient. We look forward to welcoming you back to Extended Stay America and ensuring you have another enjoyable stay. Sincerely,Hotel Management 

Business response:

Dear Chelsea, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. It is our goal to deliver excellent value at a great price, so it is wonderful to know this was your experience. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management 

Business response:

Dear Roel, We appreciate your feedback regarding our no-smoking policy at Extended Stay America. Creating a clean and healthy environment for all guests is our priority. We hope you enjoyed other aspects of your stay with us. Your comfort is essential, and we look forward to welcoming you back for a positive experience. Thank you for choosing us.Sincerely,Hotel Management 

Business response:

Dear Daniela, Thank you for taking the time to share your feedback. We appreciate your acknowledgment of the cleanliness of your room. However, we apologize for any inconvenience you faced related to the unavailability of the front desk staff. Your insight is essential for us to improve our services, and we will address this matter to ensure better availability of staff assistance in the future. We value your input and hope to have the opportunity to provide you with the seamless experience you deserve.Sincerely,Hotel Manage... read more