Extended Stay America Select Suites - Laredo

Business response:

Dear Joshua, Thank you for rating your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed that we did not meet all of your expectations. We hope you will accept our apologies for any concerns you may have encountered. We hope you will give us another chance to welcome you back so you can experience our hotel the way you should have on this visit. Sincerely,Hotel Management 

Business response:

Dear Ninfa,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered with the bedding and the discomfort of the mattress. This is certainly not the experience we strive to provide. Please know that your concerns have been shared with our housekeeping and maintenance teams, and we are taking steps to address these matters immediately. We appreciate your feedback as it helps us improve, and we hope to have the opportunity to provide you with a much better stay in the future.Sincerel... read more

Business response:

Dear Mariely, Thank you for your feedback. We’re pleased to hear that you appreciated having a fully equipped kitchenette in your room. We strive to provide amenities that make your stay more comfortable and convenient. We look forward to welcoming you back to Extended Stay America and ensuring you have another enjoyable stay. Sincerely,Hotel Management