Extended Stay America Select Suites - Laredo

Business response:

Dear ORLANDO, Thank you for staying at Extended Stay America during your recent trip. We are delighted to hear you had an enjoyable, comfortable stay, and our location close to your family home was perfect for your visit. We also appreciate your kind remarks about our convenient location close to various commercial stores. We receive many great compliments about our site, so we are glad this made your stay perfect for your time. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Managem... read more

Business response:

Dear Roberto, Thank you for being our guest. We are pleased you enjoyed your stay overall. However, we apologize if your experience was anything other than perfect. It would be an honor to have another opportunity to welcome you back for a much more fulfilling visit.Sincerely,Hotel Management 

Business response:

Dear AURORA, We are very disappointed that we did not meet your expectations during this visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We will share your concerns with the appropriate individuals to prevent future occurrences. We hope you will stay with us again so we can provide you with the outstanding stay you should always expect from us.Sincerely,Hotel management 

Business response:

Dear Roberto, Thank you for your recent stay with us. We genuinely regret not meeting all of your expectations, as our goal is to provide an excellent visit for every guest. We appreciate your business and hope to see you on your next visit to our area. Sincerely,Hotel Management