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Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was good. Better than other hotels\services. I would like to have a new/clean set of bath towels every day
Great front desk personnel but comfortable beds Customer services was great. Front desk personnel were very helpful in helping me find a great restaurant.. The only thing I was disappointed was in the beds one had a dent in it so we moved to the next bed and the next bed was not that comfortable either my husband back hurt in the morning.. one of the four pillows was flat.. it had no ironing board or iron so wasn't able to iron my clothes that got wrinkle in the luggage..
Business response:
Thank you for taking the time to comment on your recent stay at WoodSpring Suites. Guest feedback, whether negative or positive, is always welcomed and used as a training tool for my staff, to help us better deliver excellent customer service. We hope you enjoyed the rest of your stay.
A good enough for the price. Its ok for the price. The staff is very friendly and more than helpful. The motel is a little difficult to get to, but soon learned the way. The room is ok, the mattresses could be changed out, that would be biggest issue for me. A bedside lamp would be nice, as my husband and I both read, and overhead light is not adequate. We heard it didn't have a coffee pot so brought our own as well. Overall the place is fine.
Business response:
We apologize for the inconvenience but I'm glad that it didn't have a big impact on your stay with us. We appreciate your feedback and hope to see you again the next time your travels bring you to our area.
Room condition good. Service from employees terrible.
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely apologize for the inconvenience you encountered. We hope that you give us another chance.
I Wish I Were There Right Now The only complaint I might have had was "I couldn't figure out how to work the remote."
Business response:
Thank you for sharing this feedback with us. We value all comments left by our guests so we can make necessary changes. We want our guests to have a positive experience when staying at WoodSpring Suites. We are glad overall we could do that for you.
Staff is great - Hotel is ok It was a clean hotel, but low budget which is where it is supposed to be. It would not be my first pick only due to the lower budget furnishings. We stayed here due to all the other hotels booked from Garth and the Rodeo. The Staff was great and the hotel was clean. The bedding was thin, and the beds firmer than normal. If you need a low budget hotel this is your place.
Business response:
Thank you for sharing such kind words about our staff. We will be sure to let them know their efforts did not go unnoticed.
Good stay for a good price Besides the pigeons outside my window and in the ceiling along with the mattress sliding off the box springs, everything was great!
Business response:
We will let our staff know you were happy with their service. We always want to be as accommodating as we can to each and every one of our guests. We are glad we were able to do that for you and your family. Please consider staying at WoodSpring Suites in the future.
Economical hotel close to hospitals. The staff was great!
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 762 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.