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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Two day layover First day, The female desk clerk was fast,friendly and proficient. Booked the room through Expedia for a day. Checked in on a Thursday morning at 9am. $69.00 a night! The room was clean and quit, except for the floor needing better care. looked like it had been cleaned but perhaps they used the same mop for every room and hadn't cleaned or replaced it in a while.Some dirt and dust in spots. The second day was unplanned, I payed Friday morning,. The male desk clerk on the second day, took a long time to rebook... read more
Business response:
Thank you for your review and detailed descriptions. We value your feedback and we are so sorry to hear that you had such a negative experience with payment and interactions with staff during your stay. We strive to provide prompt, helpful service to all of our guests and we apologize that you did not have that experience. Your comments have been shared with our operations team to ensure future stays are pleasant ones. We hope you will consider giving WoodSpring another chance to provide you with the positive experience we p... read more
Business response:
• Thank you for the 4-star rating. We hope you’ll stay with us again soon.
Good and not bad at all
Business response:
Thank you for the 5-star rating and positive comments. We look forward to welcoming you back the next time your travels bring you to this area.
Convenient location, nice staff. The wait staff were nice. Only a couple concerns, the bed was VERY UNCOMFORTABLE. It was like a roll away bed and moving mattress. Maybe a suggestion is to ask guest if they would like to have fresh towels if they are there for 3 days or more. Or even a room cleaning if they are there more than 3 days. Otherwise, a nice hotel.
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that our beds did not meet your expectations but we’re glad you found most of your stay to be a positive experience. We’ve passed along your comments and we hope you’ll stay with us again the next time you’re in the area.
Nice extended stay The staff is excellent! The room was clean and comfortable.
Business response:
Thanks for the review! We work hard to deliver clean, comfortable rooms and we're so glad you appreciated them. We hope you come back again.
Great Place The stay was great. The staff was very courteous and helpful with all my requests. I would definitely recommend this place for your next stay.
Business response:
We are so pleased that you enjoyed a wonderful stay with us. Thank you for the terrific review and recommendation.
Business response:
We're so glad you enjoyed a comfortable stay and we thank you for the 4-star rating.
Business response:
Thank you for the good rating. We are glad you were pleased with your stay.
Nightmare During my stay there no one ever came and clean the room or brought clean linen or towels nothing at all when asked I was told that I had to bring down what was already in the room in a basket and then I will get some I just think that they should have done a lot more I will not be staying there anymore.
Business response:
Thank you for your review. We value your feedback and are sorry to hear that our hotel did not provide you with the amenities you expected. We know most hotels provide daily cleaning, cookware, toiletries and other amenities so that is a natural expectation. WoodSpring Suites is a value focused extended stay hotel, which is why we offer bi-weekly housekeeping for extended stay guests and options to add additional amenities, like cookware, to their rooms. This allows us to provide the best value possible for our guests so tha... read more
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 747 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.