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Extended Stay America Select Suites - Montgomery
- Hotels
- Montgomery, AL
About this business
Location details
5031 Woods Crossing, Montgomery, AL, 36106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay My stay was okay
Business response:
Thank you for staying with us. We hope for an opportunity to truly impress you next time!
Business response:
We're so glad you had a great stay with us. Thank you for letting us know.
The coded door keys keep loosing the code. I did keep them away from credit cards and cell phones, but still it lost its code. They need a better door key system
Business response:
Ugh. How frustrating to have key card issues. I'm so sorry for the inconveniences and hope the rest of your visit was much more comfortable and pleasant. Thank you for the feedback.
Front desk problem Hard to get anyone to answer the front desk
Business response:
We're sorry to hear about your difficulty reaching the Front Desk during your stay. We apologize for the inconvenience and hope you were able to enjoy a pleasant stay otherwise. We will certainly use your feedback to help us improve. Thank you.
Business response:
We are glad you were pleased with your stay. Thank you for the good rating.
Comfortable place to stay Was a little disappointed that we did a late check in and our room wasn't ready - we had to wait 20 minutes for it to be cleaned. But an overall nice place to stay
Business response:
Thank you for the 4-star rating and your feedback. We’re so glad you had a good stay with us even though your check-in experience was less-than-ideal. We hope to see you again.
Stunk It stunk very badly in there. Make sure you ask for non amoking room. Cause that floor is awful
Business response:
Thank you for your comments. It is so unpleasant to smell smoke odors when those odors are offensive to us. We apologize for this and will use your feedback to help us improve.
Basic room at a decent price Room was clean but looked kinda like a dorm room - pretty spartan. No toiletries, no hair dryer, no bedside lamps, only 2 small pillows on the bed, etc. I was able to get a hair dryer and additional pillows from the front desk but, of course, had to run down to fetch them. Although it has a stove and full-sized fridge... no pots, pans or dishes so pretty useless. Front desk was very nice and polite. Only has free SLOW wifi for 1 device. Have to pay for high-speed or additional devices.
Business response:
We are so sorry that you were not aware of our amenity package options. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. I'm so sorry that was not what you expected and was an inconvenience during your stay. Thank you for sharing your feedback.
Business response:
Thank you for the 4-star rating. We look forward to seeing you again the next time you’re in the area.
Frequently asked questions about Extended Stay America Select Suites - Montgomery
How is Extended Stay America Select Suites - Montgomery rated?
Extended Stay America Select Suites - Montgomery has a 3 star rating with 534 reviews.
When is Extended Stay America Select Suites - Montgomery open?
Extended Stay America Select Suites - Montgomery is open now. It will close tomorrow at 12:00 a.m.