Extended Stay America Select Suites - Montgomery

Business response:

We strive to uphold our values of cleanliness, safety, simplicity and affordability in the eyes of our customers. We are glad to hear your stay at Value Place measured up to your standards. Thank you for your kind words and sharing your experience. We hope you will stay with us again in the future. 

Business response:

Our Value Place team is thrilled to hear you enjoyed your time and our team at the property. Our goal is to provide guest with a positive experience when they visit Value Place. Your thoughts about us and your stay are very important to us. We are glad to hear they were both positive experiences. We wish you well and cannot wait for you to return! 

Business response:

Dear Guest, Thank you for sharing your comments. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience. We’re sorry to hear that a pest concern affected your comfort, and we understand how unsettling that can feel. Guest well-being is always a priority, and feedback like yours helps guide our efforts to maintain a clean, welcoming, and reassuring environment. We appreciate you bringing this to our attention and hope you’ll consider returning so we may provide a more comfortable and enjoyable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We are very sorry to hear that your stay did not meet your expectations. It is disappointing to learn that your experience was so unsatisfactory, and we sincerely apologize for any inconvenience or discomfort you encountered. While we cannot change what occurred, your feedback is being carefully reviewed to address these concerns and improve our services. We are committed to providing a cleaner, more comfortable, and welcoming environment for all guests, and we hope you might consider giving us another opportunit... read more

Business response:

Dear Guest, Thank you for choosing us. We are sorry for not meeting your expectations. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your sincere observations, and we hope to have the opportunity of welcoming you back soon! Sincerely, Hotel Management 

Business response:

Dear Guest, We’re truly sorry that the atmosphere did not meet your expectations during your visit. Unpleasant odors can greatly affect comfort, and we understand how disappointing that must have been. Our housekeeping and maintenance teams are reviewing this concern to ensure fresher and more welcoming surroundings. Your feedback is important to us, and we hope you’ll consider visiting again for an improved experience. Sincerely, Hotel Management