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Extended Stay America Select Suites - Montgomery
- Hotels
- Montgomery, AL
About this business
Location details
5031 Woods Crossing, Montgomery, AL, 36106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smells very bad smoke odor not a safe environment build is very old. Don’t stay here
Business response:
Dear Rebecca, We’re sorry to know your stay was impacted by the condition of the room and the overall environment. The concerns about comfort and upkeep you mentioned are not the experience we want for our guests. Your comments have been shared with our team for review so we can address these concerns and take meaningful steps to improve the property. Thank you again for your feedback, as this helps us to improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a futur... read more
Room was dirty, floor had not been cleaned and the bathroom was disgusting. Urine on the wall, shower looked dirty. Cabinet door fell off, glue was still wet. 4th floor sign says non smoking but smoke smell filled the hallway, another customer was smoking weed in his room. Overall the worst stay we have had at an extended stay. I was also charged for 2 rooms and only 1 room was available, booked on Expedia.
Business response:
Dear Maria, We’re sorry your experience did not reflect the standards we aim to uphold. Please know that we take your feedback seriously and your concerns have been passed along to our dedicated team. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
Servicio pésimo, la TV no se veía ningún canal, no era lo que yo esperaba para la cantidad que pagué
Business response:
Dear Guest, We're sorry your experience didn't reflect the value you anticipated. Television service should always be reliable, and we understand how frustrating it is when that's not the case. We appreciate you bringing this to our attention, and we're working with our team to ensure these concerns are addressed. Your comments help us focus on improving each guest's experience moving forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
As soon as I check in, chaos occurred. Fire on the 2nd floor. We had to evacuated . I left and did not return.
Business response:
Dear Guest,We are deeply sorry for the distress you experienced during your visit. We understand how unsettling this situation must have been for you. Please be assured that your safety is our top priority, and we are committed to upholding the highest safety standards. We will work closely with our team to ensure all procedures are followed seamlessly. We appreciate your understanding and hope that, despite this difficult experience, we will have the opportunity to host you again under much better circumstances. Sincerely,H... read more
The sheets and towels were not cleaned
Business response:
Dear Lisa,We sincerely apologize for the condition of the linens during your stay. Cleanliness is a top priority, and we regret that this aspect did not meet expectations. We will address this with our housekeeping team to ensure proper standards are maintained. Thank you for bringing this to our attention. We are committed to continually improving and going above and beyond to exceed our guests' expectations. Your review is invaluable to us, and we extend our heartfelt thanks for your feedback.Sincerely,Hotel Management
Enter at your own risk. Dirty floors, killed a bug, mattress uncomfortable, toilet seat broken on one side, elevator walls and floor dirty. The room reeked of some smell. Would never stay here again. It was rated a 5 but more like a 2.
Business response:
Dear Barbara, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including cleanliness and maintenance concerns. This does not meet our usual standards, and we are addressing these issues with our housekeeping and maintenance teams to ensure a more comfortable and enjoyable experience for future guests. We truly appreciate your input as it helps us improve. We hope to have the opportunity to provide you with a much better stay next time. Sincerely,Hotel Management
It would not have been bad if there were not roaches everywhere in the room. The beds were clean thankfully. We would have left if there was anywhere else to go but it was almost 1 in the morning. We left our bags in our car and did not lay anything on any surface except the bed. Management needs to fumigate this property.
Business response:
Dear Angela,Thank you for bringing this serious issue to our attention. We sincerely apologize for the presence of roaches in your room and understand how distressing this experience must have been. Your comfort and safety are our top priorities, and we take such concerns very seriously. We will address this matter with our maintenance team to ensure proper pest control measures are implemented immediately. We appreciate your feedback and hope you will consider giving us another opportunity to provide you with a much-improve... read more
They did not offer any thing but towels you had to buy or bring your own stuff. Ridiculous
Business response:
Dear Denise, Thank you for sharing your feedback. We understand your concerns regarding the amenities. As an extended stay property, many of our guests prefer to bring their own essentials. However, we do offer select items for a minimal fee to enhance your experience. Your input is valuable, and we'll take it into consideration as we strive to improve. We hope to welcome you back for a more comfortable stay.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Montgomery
How is Extended Stay America Select Suites - Montgomery rated?
Extended Stay America Select Suites - Montgomery has a 3 star rating with 534 reviews.
When is Extended Stay America Select Suites - Montgomery open?
Extended Stay America Select Suites - Montgomery is open now. It will close tomorrow at 12:00 a.m.