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Extended Stay America Select Suites - Montgomery
- Hotels
- Montgomery, AL
About this business
Location details
5031 Woods Crossing, Montgomery, AL, 36106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Enter at your own risk. Dirty floors, killed a bug, mattress uncomfortable, toilet seat broken on one side, elevator walls and floor dirty. The room reeked of some smell. Would never stay here again. It was rated a 5 but more like a 2.
Business response:
Dear Barbara, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including cleanliness and maintenance concerns. This does not meet our usual standards, and we are addressing these issues with our housekeeping and maintenance teams to ensure a more comfortable and enjoyable experience for future guests. We truly appreciate your input as it helps us improve. We hope to have the opportunity to provide you with a much better stay next time. Sincerely,Hotel Management
It would not have been bad if there were not roaches everywhere in the room. The beds were clean thankfully. We would have left if there was anywhere else to go but it was almost 1 in the morning. We left our bags in our car and did not lay anything on any surface except the bed. Management needs to fumigate this property.
Business response:
Dear Angela,Thank you for bringing this serious issue to our attention. We sincerely apologize for the presence of roaches in your room and understand how distressing this experience must have been. Your comfort and safety are our top priorities, and we take such concerns very seriously. We will address this matter with our maintenance team to ensure proper pest control measures are implemented immediately. We appreciate your feedback and hope you will consider giving us another opportunity to provide you with a much-improve... read more
They did not offer any thing but towels you had to buy or bring your own stuff. Ridiculous
Business response:
Dear Denise, Thank you for sharing your feedback. We understand your concerns regarding the amenities. As an extended stay property, many of our guests prefer to bring their own essentials. However, we do offer select items for a minimal fee to enhance your experience. Your input is valuable, and we'll take it into consideration as we strive to improve. We hope to welcome you back for a more comfortable stay.Sincerely, Hotel Management
Pagué mi estancia a las 11pm y llegué a la 1am de Florida con mi hijo de 3 años y no me dieron mi cuarto y se quedaron con mi dinero, no les importó que llegara cansada de manejar y con mi hijo de 3 años en una ciudad que ni conozco y con poco dinero
Business response:
Dear Julissa, We deeply regret the difficulties faced upon your arrival, especially after such a long drive with your young child. This is not what is intended for any guest, and we understand how exhausting and frustrating the situation must have been. Please be assured that this issue is being reviewed closely to prevent future occurrences. For the refund, we recommend reaching out to the third-party booking platform through which the reservation was made, as they may assist in processing it. Your feedback is invaluable, a... read more
Roach Hotel When I checked it and walked to my car some lady was leaving and said they had bed bugs. I saw 2 little roaches that night and then 3 more the next morning. The fridge was covered in rust and mold on the outside. When I told the front desk she already knew they had a roach infestation. She offered me another room but couldn’t guarantee it wouldn’t have roaches as well. I looked at the room and there was red liquid on the floor and the window was stuck open. I decided to request my money back and get relocated.
Business response:
Dear Brieanne, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We are grateful for your patience and hope you give us another chance to provide you with the exceptional stay you deserve. Thank you.Sincerely,H... read more
They didn’t even let me check in
Business response:
Dear Darius, We're sorry to hear about your check-in experience. Your feedback is important, and we apologize for any inconvenience you faced. Please be assured that we take your comments seriously and will use them to improve our services. We hope you'll consider giving us another chance to provide a more positive and seamless experience in the future. Your satisfaction is important to us, and we value your business.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Montgomery
How is Extended Stay America Select Suites - Montgomery rated?
Extended Stay America Select Suites - Montgomery has a 3 star rating with 509 reviews.
When is Extended Stay America Select Suites - Montgomery open?
Extended Stay America Select Suites - Montgomery is open now. It will close tomorrow at 12:00 a.m.