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Extended Stay America Select Suites - Montgomery
- Hotels
- Montgomery, AL
About this business
Location details
5031 Woods Crossing, Montgomery, AL, 36106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pagué mi estancia a las 11pm y llegué a la 1am de Florida con mi hijo de 3 años y no me dieron mi cuarto y se quedaron con mi dinero, no les importó que llegara cansada de manejar y con mi hijo de 3 años en una ciudad que ni conozco y con poco dinero
Business response:
Dear Julissa, We deeply regret the difficulties faced upon your arrival, especially after such a long drive with your young child. This is not what is intended for any guest, and we understand how exhausting and frustrating the situation must have been. Please be assured that this issue is being reviewed closely to prevent future occurrences. For the refund, we recommend reaching out to the third-party booking platform through which the reservation was made, as they may assist in processing it. Your feedback is invaluable, a... read more
Roach Hotel When I checked it and walked to my car some lady was leaving and said they had bed bugs. I saw 2 little roaches that night and then 3 more the next morning. The fridge was covered in rust and mold on the outside. When I told the front desk she already knew they had a roach infestation. She offered me another room but couldn’t guarantee it wouldn’t have roaches as well. I looked at the room and there was red liquid on the floor and the window was stuck open. I decided to request my money back and get relocated.
Business response:
Dear Brieanne, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We are grateful for your patience and hope you give us another chance to provide you with the exceptional stay you deserve. Thank you.Sincerely,H... read more
They didn’t even let me check in
Business response:
Dear Darius, We're sorry to hear about your check-in experience. Your feedback is important, and we apologize for any inconvenience you faced. Please be assured that we take your comments seriously and will use them to improve our services. We hope you'll consider giving us another chance to provide a more positive and seamless experience in the future. Your satisfaction is important to us, and we value your business.Sincerely,Hotel Management
It was filthy. The room was awful; smal, dirty, the bathroom was almost unuseable. We would never, ever use or recommend this excuse of a hotel.
Business response:
Dear Michael, Please accept our apologies for the issues you had with the room being small and dirty and your bathroom not being convenient. It can be very frustrating when your expectation is met with the cost of spending an uncomfortable and unpleasant stay. So we're sorry that this issue compromised your visit. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
Double charged me for one room, and charged me 2 pet fees for one pet. Took 2 hours of my time to resolve. Condition of property also poor.
Business response:
Dear Michael, We appreciate you choosing us and providing your feedback. It isn't very reassuring to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for letting you down. Thank you for sharing your comments, as it will help us improve. We are looking into the matter to see what went wrong. We hope you consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding h... read more
Get some new beds. I could feel the springs, couldn't sleep end up leaving 4 in the morning
Business response:
Dear Patrick, Thank you for taking the time to write a review regarding your recent stay with us. Please accept our apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well, so we're sorry that this issue compromised your stay, and we regret you had to leave sooner than anticipated. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Montgomery
How is Extended Stay America Select Suites - Montgomery rated?
Extended Stay America Select Suites - Montgomery has a 3 star rating with 534 reviews.
When is Extended Stay America Select Suites - Montgomery open?
Extended Stay America Select Suites - Montgomery is open now. It will close tomorrow at 12:00 a.m.