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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we stepped in the room, it smelled like weed/cigarettes. There were no pots and pans to cook, so we had to buy our own because when we asked the front desk they had the audacity to say we would have to pay $40 for pots and pans, etc. The refrigerator was chipped as well as the microwave on the inside. Someone even spilled beer in the elevator. I would never stay here again.
Business response:
Dear Jashia, We are sorry to hear about the several issues you encountered during your stay. We understand the importance of a first impression and regret any frustration you may have experienced due to the lack of kitchen essentials, and that the amenities fees came as a surprise to you. We apologize for any inconvenience this may have caused you. This is not the level of service or cleanliness we aim to provide; therefore, your concerns have been shared with our team for corrective action. Thank you for bringing this to ou... read more
Nasty This is the nastiest place I've ever stayed. Got up to shower for work with not a drop of hot water. Dresser broken shower broken. Hair all in the bathroom.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
Stay away from this one! This is a bottom-tier hotel. It is nothing like other Extended Stay hotels that I've stayed at. Besides being a very "tired" property, this one doesn't offer any kitchen supplies (as is usually done at an Extended Stay hotel). I was told that they haven't for over 2 years.
Business response:
Dear Guest, We sincerely regret that your recent visit did not meet your expectations. We understand that the absence of kitchen amenities and the condition of the accommodations can be disappointing, especially when you’re accustomed to a higher standard. Please know that essential kitchenware is available at the front desk for a minimal fee upon request. Your feedback has been shared with our team, and we are committed to improving the guest experience. We hope you will consider giving us another opportunity to provide a m... read more
I recently had a disappointing experience at this hotel. Upon booking, I was aware of the lobby hours and proactively informed the hotel that I would be arriving outside those hours. Despite providing notice, no arrangements were made, and I arrived to find no staff present. When I called the service number provided, my frustration grew. My first attempt resulted in being hung up on. On the second call, I was given another number to try. The third time, I was placed on hold while a group of people next to me were also unsucc... read more
Business response:
Dear Guest, We deeply regret the frustration and inconvenience you faced during your late check-in. We understand how important clear communication and timely assistance are, especially when arriving outside regular hours. Please accept our sincere apologies for the delays and lack of service you encountered. Rest assured, we are taking this matter seriously and reviewing our processes to improve service. We appreciate your input and hope to provide a significantly better experience.Sincerely,Hotel Management
It was dirty, smelled like weed, could hear everything from above, outside, and felt unsafe
Business response:
Dear Guest, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates. We genuinely hope that you will consider giving us another opportunity to serve you in the future, so we can provide you with the immaculat... read more
Terrible
Business response:
Dear Guest, We are sorry to learn that your experience did not meet expectations. Thank you for sharing your feedback, as it allows us to improve. Our goal is to ensure a comfortable stay for all our guests, and we are continuously working to enhance our services. If you're open to providing more details about your visit, we would appreciate the chance to address your concerns further. We value your input and hope you will consider staying with us again for a more positive experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.