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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Weekly Hotel If you want a close hotel to downtown Nashville without the cost, stay here. Close to the mall, opryland hotel, & downtown activities. Great price.
Staff was offensive and solicited for personal activity
Business response:
Dear Guest, We are deeply concerned to hear about your experience, as this does not reflect the standards we aim to uphold. Providing courteous and professional service is very important to us. Your feedback will be shared with our team to ensure proper attention is given to improve the level of service, as the safety and comfort of our guests are our top priorities. We sincerely apologize for your unpleasant experience and hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel... read more
The kitchen had zero kitchen utensils.
Business response:
Dear Guest, We appreciate your feedback regarding your recent stay. Please know that our Select Suites brand is dedicated to providing comfortable, apartment-style accommodations at competitive rates. While our kitchens are equipped with essential appliances, we encourage guests to bring or purchase their preferred cookware and dining items to enhance their stay. We regret any miscommunication that may have occurred and value your insights, which are instrumental in helping us identify opportunities for improvement. We look ... read more
When we stepped in the room, it smelled like weed/cigarettes. There were no pots and pans to cook, so we had to buy our own because when we asked the front desk they had the audacity to say we would have to pay $40 for pots and pans, etc. The refrigerator was chipped as well as the microwave on the inside. Someone even spilled beer in the elevator. I would never stay here again.
Business response:
Dear Jashia, We are sorry to hear about the several issues you encountered during your stay. We understand the importance of a first impression and regret any frustration you may have experienced due to the lack of kitchen essentials, and that the amenities fees came as a surprise to you. We apologize for any inconvenience this may have caused you. This is not the level of service or cleanliness we aim to provide; therefore, your concerns have been shared with our team for corrective action. Thank you for bringing this to ou... read more
Nasty This is the nastiest place I've ever stayed. Got up to shower for work with not a drop of hot water. Dresser broken shower broken. Hair all in the bathroom.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,070 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.