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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Felt unsafe, was pretty unclean in general, lots of stains in the room. At least the bed sheet appeared clean. The office was difficult to find we wandered around for like 30 minutes until we asked someone where it was. I would not recommend this place to anyone.
Business response:
Dear Wellington, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the comfortable and memorable stay we are known for providing. Sincerely,Hotel Management
Carpet is filty. Walls dirty. No shampoo, blow dryer, coffee pot. Elevator has tradh on the floor and walls are dirty.
Business response:
Dear Alan, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you t... read more
Pic speaks for itself
Business response:
Dear Justin, Thank you for the review. We apologize for not meeting your expectations. We strive to ensure all guests have a comfortable and enjoyable visit, and your comment proved that we have room for improvement. Your feedback is valuable; we look forward to making it up to you on your next stay.Sincerely,Hotel Management
Muy mal no me dieron el cuarto reservado
Business response:
Dear German, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, we regret it was not in your case. Please feel free to reach out to the front desk for further assistance. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management
I would look for another hotel. Check in was fine. The area in front of the door was dirty and sticky. The room smelled of strong chemical. The walls in the room and bathroom had stains/marks on them. The carpet was dirty with visible items embedded in the fibers. The bedcover beneath the sheet had a dirty spot that showed through the sheet. There was a dead roach in the bathtub. The drywall under the shower head had water damage.
Business response:
Dear dejuan, We deeply apologize for the unsatisfactory experience during your stay. Your feedback regarding cleanliness and maintenance issues is concerning. We're truly sorry for falling short of your expectations. Please know that this isn't reflective of our standards. We take your concerns seriously and will promptly address these issues to ensure a more pleasant environment for our guests. Your feedback is crucial, and we're committed to making improvements. We regret the inconvenience and hope to have the chance to pr... read more
There were roaches everywhere. I didn’t feel comfortable enough to cook anything in there. There were holes in the walls. I’m happy I brought my own blankets so I didn’t have to sleep on those sheets
Business response:
Dear Dejah, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.... read more
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,073 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.