This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No rooms at the Inn The guy at the front desk was so nice and easy to work with; however, there were no rooms available even though hotels.com allowed us to reserve one.
Business response:
Dear Shawn, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced and for being unable to accommodate you. We understand the frustration this must have caused. Please know that we take such matters seriously and will work diligently to ensure better coordination to avoid such occurrences. Your feedback is invaluable, and we appreciate your understanding. We hope to welcome you back and provide you with a seamless and enjoyable stay in the future. Thank you for brin... read more
This was the absolute worst experience I’ve ever had room and grounds were dirty and stepped on a syringe at the skirt of the bed. No management on sight and hotel refused a full refund
Business response:
Dear Richard, Thank you for taking the time to share your feedback. We take your feedback seriously and will address this issue with our housekeeping associates to ensure that such oversights do not happen again. Your feedback is invaluable, and we are committed to improving our services to ensure a better experience for all our guests. Your refund has been issued already and will take a few business days to show. Meanwhile, please reach out to us for further assistance. We invite you to give us another chance to provide you... read more
Felt unsafe, was pretty unclean in general, lots of stains in the room. At least the bed sheet appeared clean. The office was difficult to find we wandered around for like 30 minutes until we asked someone where it was. I would not recommend this place to anyone.
Business response:
Dear Wellington, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the comfortable and memorable stay we are known for providing. Sincerely,Hotel Management
Carpet is filty. Walls dirty. No shampoo, blow dryer, coffee pot. Elevator has tradh on the floor and walls are dirty.
Business response:
Dear Alan, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you t... read more
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,070 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.