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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It smelt like death when I arrived. I had already paid for my trip but was told upon arrival they were booked & I couldn’t even get my money back to go somewhere else I was told to reach out to hotels.com whom I booked thru.
Business response:
Dear Guest, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. We honor all reservations to the best of our ability but will check with the team about what went wrong in your case. Thank you for your valuable feedback and, most importantly, for your patience. We hope you will give us another oppo... read more
I didn't get to stay there, after I paid for it online and showed up and they said the rooms were booked. Lady sounded half asleep and it took forever to get through to someone just to get told I couldn't stay there. Overall trash, buns, cheeks, overall pathetic.
Business response:
Dear William, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
When we got there they told us that they were overbooked and sent us a way
Business response:
Dear Julie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
I was disappointed
Business response:
Dear Janette, Thank you for your feedback. We regret to hear that your experience did not meet your expectations. Providing a positive and satisfactory stay is our priority, and we are sorry to learn of your disappointment. Your comments are important to us, and we will review them with our team to identify areas for improvement. We hope to address these issues and offer you a better experience in the future.Sincerely,Hotel Management
Not ever again. Place is run down, dirty and feels very unsafe. Front parking space is reserved for police. Elevator was filthy. Electric outlets in bathroom & kitchen don’t work. Arm chair has recent wet stains & bottom torn out. Scared all night. Bed was comfortable.
Business response:
Dear Melissa,Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our housekeeping staff. We appreciate your patience and for bringing this to our attention. We are glad that you liked our comfortable beds. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again.Sincerely,Hotel Management
The property was nothing like the photos posted on Expedia and certain services advertised were not provided. E.g free breakfast
Business response:
Dear April, Thank you for your feedback. We apologize for any discrepancy between the property's appearance and the photos on Expedia. We strive to represent our amenities accurately and regret any inconvenience caused. We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. We appreciate your un... read more
The property had some sketchy seeming customers. It smelled like urine in the parking lot and exterior. The room door seemed like it had been kicked in at some point and there was mold all over the bathroom ceiling. It reeked like cigarettes and there was a roach over the bed. Lasted 23 mins before asking for a refund.
Business response:
Dear Nicole, Thank you for bringing this to our attention. We sincerely apologize for the issues you encountered during your brief stay. Your feedback regarding cleanliness, odor, and security concerns is concerning and not indicative of our usual standards. Rest assured, we are addressing these matters promptly with our team to ensure immediate improvements. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,086 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.