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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It smelt like death when I arrived. I had already paid for my trip but was told upon arrival they were booked & I couldn’t even get my money back to go somewhere else I was told to reach out to hotels.com whom I booked thru.
Business response:
Dear Guest, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. We honor all reservations to the best of our ability but will check with the team about what went wrong in your case. Thank you for your valuable feedback and, most importantly, for your patience. We hope you will give us another oppo... read more
I didn't get to stay there, after I paid for it online and showed up and they said the rooms were booked. Lady sounded half asleep and it took forever to get through to someone just to get told I couldn't stay there. Overall trash, buns, cheeks, overall pathetic.
Business response:
Dear William, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
When we got there they told us that they were overbooked and sent us a way
Business response:
Dear Julie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
I was disappointed
Business response:
Dear Janette, Thank you for your feedback. We regret to hear that your experience did not meet your expectations. Providing a positive and satisfactory stay is our priority, and we are sorry to learn of your disappointment. Your comments are important to us, and we will review them with our team to identify areas for improvement. We hope to address these issues and offer you a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,070 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.