Extended Stay America Select Suites - Newport News - Oyster Point

Business response:

Thank you for your review. We are glad you had an overall satisfactory stay and liked our friendly staff. However, we are sorry for the issues in your suite. Your feedback will be shared with our housekeeping team for review and action. We will also share your valuable comments regarding the updates with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Joy, thank you for your review of your stay. We apologize for the cleanliness issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. We are also sorry for the inconvenience you faced due to the noise from other guests. We wish we had the opportunity to address the issue while you were he... read more

Business response:

Thank you for taking the time to post nice feedback of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Cindy, we appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to read you enjoyed your comfortable suite and fully equipped kitchen, along with the service of our team. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts and we'll be sure to share your comments with them. We hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America and for writing about your wonderful experience. Our mission is "To Impress our Guests" so your comments assure us that we are succeeding in that mission. We will be sure to share your compliments with Arjia and Jasmine. We appreciate you taking time out of your day to let us know that we met your expectations. Thank you so much for your business, and we look forward to welcoming you back in the future. Sincerely, Hotel Management