Extended Stay America Select Suites - Newport News - Oyster Point

Business response:

Thank you for being our guest. We are sorry for the noise issue you had and regret the inconvenience it caused. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. It is also disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. We urge you to choose us again as we are confident your next stay will be ... read more

Business response:

Thank you for being our guest. We are sorry for the cleanliness issue you encountered in your room and regret the inconvenience caused. We have shared your feedback with the housekeeping team to be more diligent going forward. Also, your comments regarding the breakfast will be shared with our Brand Leaders to assist them when determining new breakfast choices. Thank you once more for taking the time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you were impressed with our accommodations and that our associates surpassed your expectations. We appreciate the outstanding review and look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are glad you had an overall satisfactory stay and liked our friendly staff. However, we are sorry for the issues in your suite. Your feedback will be shared with our housekeeping team for review and action. We will also share your valuable comments regarding the updates with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Joy, thank you for your review of your stay. We apologize for the cleanliness issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. We are also sorry for the inconvenience you faced due to the noise from other guests. We wish we had the opportunity to address the issue while you were he... read more

Business response:

Thank you for taking the time to post nice feedback of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management