This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Newport News - Oyster Point
- Hotels
- Newport News, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
11708 Jefferson Ave., Newport News, VA, 23606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice people and clean, comfortable room. The staff was really nice and accommodating. The room was quiet and comfortable.
Business response:
Diana, thank you for being our guest and for taking time to review your experience at Extended Stay America. It is delightful to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
location okay parking not so good parked car for about 30 minutes across from the hotel and when I came out to move my vehicle it had been towed. The cost was $120 to get it out of the empound.
Business response:
Thank you for staying at our hotel. We are glad you liked our location and had an overall pleasant stay. However, we are sorry for the disappointment you had with the parking of our hotel and regret the inconvenience it caused. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Aside from the staff- Never again! Positive first: Great staff. Negative: Rooms are dirty. They attempt to clean, but they are just dirty. The floors are stick, bed bugs, and the bedding and towels stink. Lampshades are dirty. Two lamps broken. No dishes or cutlery because “I wasn’t staying long enough”. The elevator smelled like beer. Guests smoke in the breezeways.
Business response:
Dear Julia, Thank you for sharing your comments about your recent stay with us. After a positive check-in experience we can understand why your overall experience was tainted by what you discovered in your guest suite. Part of our maintenance program is to treat all guest suites, as well as the interior and exterior of the property to prevent these "visitors" from making an appearance, and we sincerely apologize for their untimely appearance in your suite. We hope to have another chance to host your lodging needs, and have y... read more
Nice Service. Okay Place. The people at the front desk were awesome. The tv remote was for the wrong tv. At first it didn’t work because there were no batteries but then they sent some and it turned on but wouldn’t change the channel. It’s like they got a newer version of the tv but didn’t change the remote. The room smelled a little musty. The bathroom floor was not clean. (I will insert a picture.) I didn’t notice when I first came in because I was rushing. I dropped my bags off and left. I didn’t notice until the morning.... read more
Business response:
Alicia, thank you for sharing your review with us. We offer our apologies for the inconvenience you had in your room. Your feedback regarding untidiness is shared with the appropriate team to ensure that corrective actions are taken. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The stay was nice the hotel was nice and clean. I love the face that it had a kitchenette in the room. I think the carpet can be taken up. It gives the room a smell. Other than that it was comfortable for my 2 day stay
Business response:
Tiffani, thank you for being our guest at Extended Stay America. We're glad to know you were impressed with our well-kept property and that you liked having a kitchenette in your room. We appreciate your suggestions and hope to see you again soon. Sincerely, Hotel Management
It was all good. We didn't stay long. Was worth the price.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you had a comfortable stay and that you recognized our reasonable value. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
It was a ok stay but there were ants in the room and the stay wasn’t as comfortable
Business response:
Thank you for reviewing your stay with us. We're glad to know overall you had a pleasant time while you were here, we're sorry for the inconvenience you had due to the ants. We have also asked our pest control provider to service your room immediately. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - Oyster Point
How is Extended Stay America Select Suites - Newport News - Oyster Point rated?
Extended Stay America Select Suites - Newport News - Oyster Point has a 4.3 star rating with 747 reviews.
When is Extended Stay America Select Suites - Newport News - Oyster Point open?
Extended Stay America Select Suites - Newport News - Oyster Point is open now. It will close tomorrow at 12:00 a.m.