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Extended Stay America Select Suites - Newport News - Oyster Point
- Hotels
- Newport News, VA
About this business
Location details
11708 Jefferson Ave., Newport News, VA, 23606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for. The room smelled bad and was not really clean. But the staff is very friendly and helpful
Business response:
Thank you for taking the time to share your feedback. We are pleased to know you were impressed with our courteous service, but we are sorry for the cleanliness issues you experienced in your room. We have shared your concerns with our housekeeping team to ensure this does not happen again. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Clean the ledge under the mirrors. Full of hair. The bathroom was dirty but the location was close to where we needed to be.
Business response:
Patrenia, thank you for posting a review of your stay. It's nice to read you had an overall enjoyable stay and liked our location. However, we do apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
John, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Dwayne, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
nice , was there for 3 days . Not a bad place , was clean and quiet , would stay there again .
Business response:
Fred, thank you for being our guest at Extended Stay America. We are delighted you had a nice stay and loved most aspects of our hotel. Thank you for reviewing us, and we look forward to hosting you again soon. Sincerely, Hotel Management
Great Place to Stay Staff was very friendly and helpful..made this trip very pleasant. Rooms were nice and clean.
Business response:
Candie, thank you for staying at Extended Stay America and for the feedback. It is a pleasure knowing you were benefited with the proximity to various places and that you received an excellent service from our staff. We look forward to being the hotel of your choice every time you are in the area. Sincerely, Hotel Management
Great location and stafff Very flexible and attentive staff. Lots of places close by. Walking distance to grocery store.
Business response:
Mike, thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit the city. Sincerely, Hotel Management
Air/ heater right at the bed The room was very small for two doubles. One of the beds was right beside the air conditioner/ heater, and when I woke up hot in the middle of the night, didn’t want to turn the air on as it was right beside my daughter. It wouldn’t be a good idea to get my daughter sick with that blowing right on her. Besides that, the place was all we needed, a place to sleep.
Business response:
Cristiane, thank you for staying at Extended Stay America. We are glad to read you had a pleasant visit. We value your feedback with regard to your in-room amenity and have taken a note of it. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Business response:
Tasha, thanks so much for staying at Extended Stay America and for the feedback. We are glad to read you had a comfortable stay and that we met and exceeded all of your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Newport News - Oyster Point
How is Extended Stay America Select Suites - Newport News - Oyster Point rated?
Extended Stay America Select Suites - Newport News - Oyster Point has a 3.1 star rating with 1,345 reviews.
When is Extended Stay America Select Suites - Newport News - Oyster Point open?
Extended Stay America Select Suites - Newport News - Oyster Point is open now. It will close tomorrow at 12:00 a.m.