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Extended Stay America Select Suites - Newport News - Oyster Point
- Hotels
- Newport News, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
11708 Jefferson Ave., Newport News, VA, 23606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
2 stars It sucks
Business response:
Bruno, on behalf of my team, please accept our apology for not living up to your expectations during your visit. I hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Good stay, great price! I paid $65 a night and I am glad that this hotel location was convenient. Everything was nearby walmart stores, mall, and eateries. We were 30 mins away from Smithfield and 50 mins away from Virginia Beach and Norfolk. I am glad I picked this hotel. The hotel was safe and it was quiet. Only issue was the pillows were not comfy and the comforter slides off at night which is a petpeave of mine.
Business response:
Thank you for being our guest at Extended Stay America - Newport News - Oyster Point. We are delighted to know you enjoyed your time with us and that our location close to various attractions of the city was ideal for your visit. However, I am sorry we missed some of your expectations in regard to your room and regret the inconvenience it caused. We appreciate your business and look forward to welcoming you back soon! Sincerely, General Manager
It was a very nice,comfortable and clean room!! I will return!!
Business response:
Lakeisha, thank you for selecting Extended Stay America - Newport News - Oyster Point. It’s our pleasure knowing you loved your spotless property and had an amazing time with us. We can’t wait to welcome you back soon. Sincerely, General Manager
Business response:
Naima, thank you for your visit. We are glad to see you had an overall great stay, but we truly apologize for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
Website needs faster updates I booked a queen bed ended up with a full size because "The website doesn't update the room availability fast enough".
Business response:
Dev, thank you for choosing to stay at Extended Stay America - Newport News - Oyster Point and for sharing your review. We are pleased to know your stay with us was good. It was a pleasure hosting you, and we hope you will visit us again in the future. Sincerely, General Manager
Prices were great especially if u are trying to keep cost down while traveling
Business response:
Thank you for your recent review of your stay. Your comments in regards to the value are much appreciated; yet, we were disheartened to read that we lacked in providing you with an exceptional stay. We can assure you that we take every failed attempt seriously. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Unhappy The room had a horrible smell and I was charged $150 for a pet fee when I only had my pet there for a day. I requested a pet friendly room because I thought I would need to keep my pets the entire stay, however this wasn't the case and I only needed to bring them there the last night I stayed. Unfortunately, I guess there was a misunderstanding when I booked my room. I made it known that I would need a pet friendly room. I was told after the fact when you come to the property they take care of the fees on site. How w... read more
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you did not enjoy your stay with us. Your comments were reviewed by the staff, and we will make effort in improving to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing our hotel. We hope we have the opportunity to see you again in the future.
Lovely place to stay.... Very convenient & clean...We really loved our stay here.
Business response:
Thank you for taking the time to share your experience. I am more than pleased to read you had a clean, convenient stay at our hotel. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America Select Suites - Newport News - Oyster Point
How is Extended Stay America Select Suites - Newport News - Oyster Point rated?
Extended Stay America Select Suites - Newport News - Oyster Point has a 4.3 star rating with 747 reviews.
When is Extended Stay America Select Suites - Newport News - Oyster Point open?
Extended Stay America Select Suites - Newport News - Oyster Point is open now. It will close tomorrow at 12:00 a.m.